Description |
Bilingual Customer Care AgentJob ID: 701521 Category: Customer ServiceStatus: Posted Date: 02-May-2013Location: Farmington Hills, Michigan, United StatesSend this job to a friend!BILINGUAL CUSTOMER CARE ADVISOR * Full Time Hours * Medical, Dental, Vision Offered * Tuition Reimbursement * Paid Time off* Rotational Schedule This inbound Customer Care and Support position is a front line Call Centre role using a computerized information system. The Customer Care Agent provides detailed information and case resolution in products and services. Call types include help wiring money, inquiries into transaction completion, send bill payments, and purchase money orders and prepaid services. Contact is generally inbound and may have an outbound call back component. Refers callers to other third parties for escalated problem resolution.SPECIFIC RESPONSIBILITIES Receives calls which are with limited response adaptation required Possess a thorough knowledge of the products and can provide detailed information to customers Has fluency in responding to common questions asked of customers in both English and Spanish Reads and researches relevant materials and resources to stay current in program Utilizes prescribed quality call handling processes Required to meet specific performance standards Serves to improve customer product knowledge May perform some outbound follow up as required Initiates customer fulfillment requests via standard procedures and/or third party contact Answers customer questions using formatted screens, scripts and procedures Conducts warm transfer of calls to functional specialist for more detailed information on product areasESSENTIAL QUALIFICATIONSEducation/Knowledge:High School graduation or College enrollment. General knowledge of windows-based applications. Must be able to speak Spanish fleuently.Experience / Skill:Minimum 1 year experience in Customer relations.Minacs is an Equal Opportunity, Affirmative Action Employer. We thank all applicants however, only those in consideration will be notified.
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