We're looking for big ideas-6.9 petabytes is a good start. That's how much data we manage and store in Information Technology at Kaiser Permanente-more than the Library of Congress can claim. We're home to some other big ideas, like creating KP HealthConnect®, the nation's largest electronic medical record system. Using social media and text messaging to help members engage in their own care. And developing predictive modeling tools that anticipate health issues before they're an issue. It's the kind of thinking that's shaping the future of technology, health care, and the lives of all 8.6 million of our members. If you're ready to contribute your own big ideas, join us.
No matter what your job title, the work you do at Kaiser Permanente supports the health and well-being of our members. All 8.7 million of them. That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. With locations across the United States, we offer the opportunity to build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.
Summary
The successful candidate will help implement and administer ITIL Service Strategy, Transition, and Continual Improvement frameworks into EDI processes and work flow. This position will work across multiple investment projects helping to manage the resource supply (labor and environments). They will resolve conflicts of scheduling of projects, operational activities, and support. Prior project management experience is highly desirable as the expectations of this position are to ensure all work, from intake to completion follows a consistent process and key indicators of success and failure are tracked and improved.
Job Responsibilities
- Provides project management for operational activities, system improvements, and small enhancements.
- ITIL Portfolio Management: Track all planned initiatives, projects, and ongoing EDI services identifying and solving all conflicts in labor, environments, and proposed solutions.
- ITIL Demand Management: Tracks employee and contractor bandwidth and forecasted demand. Ensures labor force is evenly allocated based on bandwidth and demand.
- ITIL Financial Management: Forecast core and rechargeable labor and capital expenditures. Consult management on budgetary alignment to forecasted demand.
- ITIL Business Relationship Management: Address business concerns, need for information, requests, and issues.
- ITIL Support transition: Ensure proper handoff to support for all changes.
- ITIL Change Management: Evaluate and ensure all changes are made without error and are compliant to Kaiser Standards.
- ITIL Release and Deployment management: Improve and manage EDI releases for large projects, small enhancements, and all other changes.
- ITIL Knowledge Management: Ensure documentation and training of staff of pertinent information regarding sustainability of service to EDI business partners
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