Description |
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. As a Bilingual Customer Service Representative, you'll be the main point of contact for both English speaking and Spanish speaking customers who are looking for answers regarding their retail credit cards. You will be responsible for increasing credit lines, discussing payment options and educating our customers on our various promotional plans. Responsibilities include: Answer inbound calls from customers regarding their credit card inquires. Resolve credit inquiries on new accounts and authorize sales on existing accounts. Achieve the highest level of customer satisfaction through one call resolution. Utilize professional techniques to generate additional revenue. Maintain and improve customer/client relations. Consistently improve overall activation and retention of cardholders. Qualifications/Requirements Must be fluent in both English and Spanish Basic Math Skills. Microsoft Windows experience. Minimum 6 months of customer service experience of any kind or equivalent military experience. Ability to work Mon-Sun between the hours of 5AM-9PM(MST). Holiday work required based on business needs. YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT Eligibility Requirements : All applications for employment must be submitted through either http://w.gecareers.com or the Career Opportunity System (COS) to be considered You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process If currently a GE employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement) For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics Effective interpersonal skills for building and maintaining rapport with clients and customers. Ability and willingness to match customer needs to products and benefits through sales and negotiation. Excellent verbal, written, and telephone communication skills. Ability to perform in a fast-paced environment and adapt to change. Demonstrated problem solving, decision-making, and time management skills. Section 19 Job YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.
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Requirements |
See job description.
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