Description |
Our hard-working Financial Care Reps offer reassurance, support and resolution for T-Mobile customers with past due accounts, billing disputes or other financial inquiries. In this role you'll be empowered to evaluate and modify accounts based on the customer's request, balancing the customer's needs against T-Mobile's credit and fraud policies and risk procedures. You'll get a first-hand sense of how important T-Mobile's service is in the lives of our customers and your ability to stay true to the T-Mobile commitment to customer service and handle customer disputes with fairness and empathy will be key to your success. You'll also enjoy the incentives and recognition T-Mobile has in place to reward the efforts of this vital component of our front-line team. Plus, the opportunities for advancement make it perfect for people looking to establish a long-term career with T-Mobile. Aa a Financial Care Rep you will be responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action and achieving results. Minimum Required Collections experienceExperience in a Call Center environment, or comparable experience working with the public in a collections or customer service capacity. (All new hires begin as CCR, FC I).Must be fluent in English and Spanish.Education Minimum Required High School Diploma/GEDBased in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,0 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more. T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce. Req Number: 13006374
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Requirements |
See job description.
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