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The Supplemental Staffing RN practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and organizational policies. Provides telephone advice/education per approved guidelines and communicates advice via an automated system. The Supplemental Staffing RN utilizes the nursing process to evaluate patient needs over the telephone and provides nursing care for patients, members and families to promote health and wellness. Collaborates with the Health Care Team to deliver high quality, safe care and service.
Essential Functions
- Receives, triages, and responds to telephone calls from members requiring medical and nursing advice by assessing the patient's problem utilizing approved guidelines. Directs access to care to include emergency care, urgent care, routing and same day appointments. Follow-up and self home care are based on outcomes of nursing assessments. Documents all calls according to established standards.
- Provides nursing care to patients within his/her scope of practice, utilizing the nursing process to assess the health status, establish a nursing diagnosis, establish nursing goals to meet health care needs, and develop, implement and evaluate a nursing plan of care. O.C.G.A. 43-26-3(8).
- Assesses and triages patients presenting to the health care setting, including unscheduled patients, emergencies and others.
- Evaluates emergency situations and initiates appropriate nursing interventions. Leads the nursing response to medical emergencies. Ensures the readiness of the Health Care Team members to respond to emergencies, including equipment and staff knowledge and skill.
- Monitors patient and work flows, directs other clinical support staff in the delivery of patient care
- Initiates and monitors IV therapy, administration of medications and other nursing procedures as ordered by the physician or associate practitioner.
- Communicates to physician, Health Care Teams (HCT) or modules: member calls requiring physician involvement, intervention, or follow-up by the physician, HCT, or modules.
- Assists with procedures and monitors patients' response during and after the procedure.
- Assesses patient and family health education needs, provides health teaching and counseling and evaluates effectiveness of the education process.
- Conducts outgoing telephone calls to patients requiring follow up care and preventative outreach.
- Accurately documents patient data, actions, interventions and patient response according to established guidelines and policies.
- Leads or participates in quality improvement activities and/or initiatives.
- Understands, interprets and acts on a variety of statistical measurement of individual and call center performance. Self-directs own work based on analysis of statistics of self-performance.
- Responds effectively to member / patient concerns, serves as an advocate for the patient. Facilitates transitions and coordination of care across the continuum.
- Serves as a role model for quality and service and as a resource, coach and mentor for other members of the Health Care Team.
- Completes other department-specific procedures and nursing care within scope of practice and skill.
- Recommends changes to the information systems to improve quality and speed of response to customers and ease-of-use for call center personnel.
- Demonstrates progressive proficiency with the utilization of available computer technology.
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