As a member of Kaiser Permanente Colorado's team, you'll be proud of the contributions you make every day. From our financial professionals and IT team members to our RNs and physicians on the front line of care-we work together to advocate the health and well-being of our members, colleagues, and communities. And we do it all in an environment known for breathtaking scenery. Maintaining a close relationship with the natural beauty that surrounds them, the cities of Denver, Boulder, Longmont, and Colorado Springs offer something for everyone-from historic districts to family neighborhoods to world-class ski resort trails. Prepare to be inspired.

Performs a variety of functions related to membership verification & eligibility problem resolution for non-member patients by effectively communicating & dealing w/ difficult individuals & situations in a courteous manner. Makes members/patients & their needs a primary focus of one's actions; develops & sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, & needs. Builds rapport & cooperative relationship w/ members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs & resolves problems.

Essential Functions:
- Works closely w/ & supports the Operations Manager regarding operational & administrative support
- Performs a variety of functions related to patient eligibility verification, including verifying insurance coverage w/ non-Kaiser insurance providers for MVA cases
- Will verify CPT coding for accurate billing & reconciliation of accounts
- Performs data entry into the database, manipulates data, generates reports/graphs & summarizes data by calculating mathematical formulas to assist the Operations Manager
- Opens clinic each morning in preparation for patients, greets patients, provides patient reminder calls, makes appointments, routes calls & takes messages
- Registers members into various classes, answers all related questions, collects fees, sends out confirmation letters, ensures all materials are ordered & given to class facilitator
- Responsible for development & maintenance of policy & procedure manual of front desk operations

Basic Qualifications:
- 2 years of heavy telephone & business office work experience, including 1 year in membership accounting or a customer/patient service department involve in credit/collection work, insurance coverage verification or eligibility problem resolution
- 6 months experience in the operation of a CRT or personal computer required
- HS graduation or equivalent
- Typing speed of 40 wpm & 10-key by touch required
- Demonstrated ability to effectively communicate & work w/ difficulty individually & situations in a courteous manner, & membership verifications, eligibility problem resolution, & non-member issues
- Effective verbal & written communication skills
- Demonstrated customer service skills, customer focus abilities & the ability to understand KP customer needs




Primary Location: Colorado-Denver

Scheduled Hours (1-40): 1

Shift: Variable

Working Days: Variable

Working Hours Start: Variable

Working Hours End: Variable

Schedule: Call-in/On-Call

Job Type: Standard

Employee Status: Regular

Employee Group: SEIU - Local 105

Job Level: Individual Contributor

Job: Administration

Public Department Name: Hearing Services

Travel: Yes, 5% of the time

Job Eligible for Benefits: No

External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.