Description |
As a member of Kaiser Permanente Colorado's team, you'll be proud of the contributions you make every day. From our financial professionals and IT team members to our RNs and physicians on the front line of care-we work together to advocate the health and well-being of our members, colleagues, and communities. And we do it all in an environment known for breathtaking scenery. Maintaining a close relationship with the natural beauty that surrounds them, the cities of Denver, Boulder, Longmont, and Colorado Springs offer something for everyone-from historic districts to family neighborhoods to world-class ski resort trails. Prepare to be inspired.
Under indirect supervision, will represent professionally KP in the community, market to existing employers groups in order to achieve forecasted membership goals. The Sr Account Manager is accountable for continuously improving our business relationships with/ our customers and key stakeholders to optimize the growth potential in each account. Achieve & sustain the optimal business position in a group. Optimize potential for sustainable growth & achieving margin requirements. Provide strategic & business direction & context. Assisting in hiring, assessing, coach & developing staff. Provide operational management. Achieve revenue, membership & margin goals by business line. Establish & maintain a mutually beneficial business relationship. Maintains knowledge of policies & procedures & performs in accordance with/ applicable regulatory requirements, external laws & accreditation standards as they relate to Sales & Marketing. Makes members/patients & their needs a primary focus of one's actions; develops & sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, & needs. Builds rapport & cooperative relationship w/ members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs & resolves problems. Maintains & supports a culture of compliance, ethics & integrity. Maintains knowledge of policies & procedures & performs in accordance w/ the Principles of Responsibilities & applicable regulatory requirements, external laws & accreditation standards. Appropriately reports observed fraud or abuse.
Essential Functions:
- Communicate goals & strategies to the team clearly & persuasively
- Actively participate in membership projections & goals
- Anticipate key business, marketplace & competitor dynamics & develop & implement strategies that ensure growth & mitigate adverse risk
- Build external relationships w/ key channels to understand the market & our position in order to recommend & influence KP strategies
- Hire the right people & provide consistent orientation
- Coach & develop staff
- Create & maintain a positive, empowering work environment
- Develop career plans
- Recognizes achievement & creates growth opportunities for deserving direct reports
- Understands & models the competencies of a superior Account Management professional
- Be accountable for the financial viability of your business unit
- Establish & monitor organizational/business performance metrics & act when needed
- Create, challenge & recommend changes in policies & procedures to achieve customer & KP goals
- Continuously improve tools, technology, & processes to optimize Account Management effectiveness
- Create & maintain links across different functional departments to meet customer needs
- Actively participate in planning & implementing shared services initiatives
- Ensures department compliance w/ regulatory requirements
- Provides change leadership
- & develops new marketing opportunities & strategies to support membership growth & retention
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
- Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors
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Requirements |
Basic Qualifications:
- 5 years of experience in Account Management & marketing functions, including experience that highlights facilitation, team development, analytical skills, & writing skills, w/ a minimum of 2 years as a successful AM required
- Bachelor's degree or equivalent experience in a same or similar job
Preferred Qualifications:
- Master's degree preferred
- Management Experience strongly preferred
Primary Location: Colorado-Aurora
Scheduled Hours (1-40): 40
Shift: Day
Working Days: Mon - Fri
Working Hours Start: 8:00 am
Working Hours End: 5:00 pm
Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group: Salaried Employees
Job Level: Entry Level
Job: Sales and Marketing
Public Department Name: Large Group Account Management
Travel: No
Job Eligible for Benefits: Yes
External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.
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