Position Description:

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways.

Positions in this function are responsible for mentoring/training within a function such as claim, customer service, or enrollment.  Does not train outside of specialty.  This position is instrumental in COBRA Administration training of team member’s state-side and global in current system as well as Web-COBRA.  This can include training on CPS Enrollment, TravisCobra software, Microsoft Access databases, customer service classes, Outlook, new employee orientations, etc.

Primary Responsibilities: 

• Performs the duties and responsibilities of a COBRA Account Administrator III, often taking the more difficult, complex, and highly visible customers.  Will handle a minimal book of business.
• Takes and resolves escalated issues from the COBRA and Retiree/Direct Billing ACD.
• Applies knowledge/skills to a range of moderately complex activities.
• Demonstrates great depth of knowledge/skills in COBRA Administration function.
• Proactively identifies solutions to non-standard requests.
• Solves moderately complex problems on own, and works with team to solve complex problems.
• Plans, prioritizes, organizes and completes work to meet established objectives and timelines.
• Works independently to design training materials, and setting up training facilities.
• Continues to increase knowledge by participating in career development activities.
• Acts as a resource for the department including GSD staff
• Assists with 100% checking of global staff to help determine training needs (works closely with COBRA Account Administrator IV: Tech Liaison/Global Services Delivery)
• Will be in the same 5:00 rotation as the COBRA Supervisors to ensure all escalated calls are answered.
• Submits monthly reports of the training activities and accomplishments.  .
• Meets with individual COBRA Administrators regularly to assess training needs, in the role of performance improvement.
• Is responsible for the documentation of procedures for COBRA Administration
• May work towards obtaining the Certified COBRA Administration Title and maintaining this title by taking the re-certification test, as needed.  Must renew on an annual basis.
• Works with/Leads Procedure Committee to develop new procedures and update existing procedures.
• Assists Supervisors with the processing of 2nd requests for review.
• Needs to be respected by fellow team members.
• Attitude and dependability should be above the norm.
• Willing to go above and beyond to get the task completed. 
• Any other tasks assigned by supervisor.

Requirements:
 

• High School Diploma/GED
• 2+ years of experience as a COBRA Account Administrator 
• Basic proficiency in MS Access, Excel and Word
• Some experience in mentoring, coaching, and training others
• Strong written and oral communication skills
• Presentation skills

Assets:

• Prior training experience is a plus
• Associates Degree or higher preferred

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.