Job Posting Number: 24810BR
Job Posting Title: Lead Physician Office Specialist - Primary Care
Job Posting Category: Office/Secretarial/Clerical Support
Work Site: FL - Beaches
Department: Division of Regional Medicine

Job Description
The Lead Physician Office Specialist is responsible for oversight of daily front office activities, including management of provider resource calendars. Manages patient access by facilitating resource calendar availability. Collaborates with Office Supervisor, RN Lead, Providers, Operations Administrator, and other allied health professionals to facilitate effective/efficient operations. Responsible for the supervision and training of other personnel in the performance of Physician Office Specialist activities. Responsible for coordinating and supporting the ongoing needs of patients, physicians, employees and the institution through a variety of front office functions, while also filling the role of Physician Office Specialist and back up Medical Secretary. Maintains regular contact with other internal departments, ie Radiology, Laboratory, Registration, Medical Records, Appointment Offices, etc. for the purpose of exchanging information, providing instruction, problem resolution and service. Serves as point of contact for customer service recovery inquiries. Participates in planning, organizing, and resource management to ensure efficiency in the work unit. Communicates and interprets institution and department policies, information, changes and ongoing developments under the direction of the Office Supervisor. In addition, the Lead Physician Office Specialist has the responsibility to serve as the liaison with the physician chair and administration to perform operational activities.

Basic Qualifications:
Previous supervisory experience highly preferred. Associates degree in healthcare, business, communications or related field and two years of experience of Mayo front office operations or five years experience in healthcare required. Knowledge of CPT and ICD-9 coding and medical terminology is required.

Other Qualifications:
A Bachelors degree in healthcare, business, communications or related filed is preferred. Progressive responsibility within front office operations is preferred. Knowledge of multiple electronic applications which support the front office operations, to also include Microsoft Excel and Word is preferred. Excellent written and oral communication skills and organizational skills with the ability to function independently are preferred. Excellent customer service skills, strong interpersonal and critical thinking skills, and ability to manage multiple tasks/priorities are preferred. Must be able to flex hours to meet the demands of the work area.

License or Certification:


Exemption Status: Non-exempt
Hours/Pay Period: 80 hours per pay period
Schedule Details: Variable hours; 6:30 a.m. - 7:30 p.m.; Monday - Friday
Weekend Schedule: Saturdays; 7:00 a.m. - 2:30 p.m.; Sundays projected in 2014.

Staffing Specialist: Natalie Brewster


Company Statement:
Mayo Clinic offers a wealth of job opportunities, but most essentially, it offers the chance to make a difference by helping others. Employees are mentored in Mayo's culture and our model of care, which values mutual respect, integrity, personal responsibility, innovation and communications.


Mayo Clinic is an affirmative action / equal opportunity educator and employer.