Service Account Manager Associate - Cincinnati, OH - Cincinnati, Ohio, United States
Job information
Posted by: UnitedHealth Group  Hiring entity type: Insurance  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Administrative - Other Customer service & support Management - General Operations - Other   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: English Cover letter: No cover letter requested Job code: 522524 / Latpro-2489161  Date posted: May-24-2013 State, Zip: Ohio, 45999
Description Position Description:   When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. Primary Responsibilities: Perform all types of complex adjustments and closed, denied, and simple adjustments Meet Quality, Productivity and Attendance requirements Ensure Provider Satisfaction through: Maintaining accurate documentation in ORS Providing assistance to Providers with status updates Being responsible for any follow-up work needed for resolving and closing issues Identifying and resolving anticipated Provider issues to prevent future calls Maintain proficiency in all technical applications (technical skills and system knowledge) Comply with all current policies, procedures and workflows Ability to communicate in groups, including customer representatives, Benefit Fairs, etc. Liaison with Operations related to Customer plan changes, issues, and/or concerns Requirements Requirements: High School diploma/GED with 2+ years of related experience OR a Bachelor's Degree 2+ years of Customer Service experience 2+ years of Claims experience with a working understanding of Insurance/TPA Basic MS Word and Excel experience 2+ years of Management experience, including managing personnel, staff interactions, and improvement methods Assets: Coaching and Mentoring experience UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.   Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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