Position Description:
When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
Primary Responsibilities:
- Contact customers to determine reason for payment delinquency
- Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments
- Handle unresolved inquiries/issues
- Responsible for developing, implementing, maintaining and managing organization policies on collection practices
- May work with outside legal counsel and/or outside agencies in more complex collection cases
- Responsible for insurance premium collections.
- Contacting customers to determine reason for payment delinquency.
- Moderate work experience within own function.
- Some work is completed without established procedures.
- Basic tasks are completed without review by others.
- Supervision/guidance is required for higher level tasks.
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