Bilingual - Technical Support - Entry Level - Troy, New York, United States
Job information
Posted by: Pitney Bowes  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: English Cover letter: No cover letter requested Job code: 253278860 / Latpro-2489555  Date posted: May-25-2013 State, Zip: New York, 12182
Description Title: Bilingual - Technical Support - Entry LevelLocation: United States-NY-TroyOther Locations: United States-NY-TroyPitney Bowes Software Seeks a Bilingual Software Support AnalystPitney Bowes Software, the software division of Pitney Bowes Inc., was formed in 2007 by combining industry leaders MapInfo and Group 1 Software. Our global software solutions, data, and services provide our customers with greater competitive advantage and enhanced decision making through our array of offerings in Location Intelligence, Predictive Analytics, Operational Intelligence, and Communications Management. For further information about our products and services, please visitw.pb.com/softwarePitney Bowes Software is currently seeking a Bilingual Software Support Analyst to provide high quality technical support across Americas on all Pitney Bowes Software products. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Troy, NY or Stamford, CT office. Responsibilities include, but are not limited to:* Delivers a world class customer experience on PBS-specialized enterprise software solutions. * Assists customers independently via e-mail/phone/forum posts, logging cases in CRM, documenting solutions, and following though to resolution. Provides case status updates to CRM and customers, keeping them informed of progress on open issues. * Specializes in a particular product or product family. * For their Product Specialty, answers, contributes and co-ordinates with Engineering to resolve customer issues. Also attends product/project meetings and advises team of any new developments; works with product management on product direction based on customer interaction/feedback. * Participates in special projects as assigned. * Mentors associate staff on best practices, policies, procedures and products. * Handles product specific customer escalations from junior Reps. * Communicates with programmers regarding software defects and follows-up to make sure fixes are received and tested. * Works to analyze and resolve complex problems in a team environment and consults co-workers and procedures to optimize problem resolution. * 11am-8pm EST shift. Required Qualifications:* Associate Requirements See job description.

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