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FINRA is seeking a well-qualified individual for our Technical Support Lead opening in Rockville, MD To be considered for this position, please submit your resume through our career site at - no phone calls, please.

Major Purpose of Job:

Assist the Director of Business Technology in providing ongoing operational and technical support to the Testing and Continuing Education (TCE) department. Serve as a subject matter expert for all the departmental related applications. Actively manage and monitor vendor deployments of delivery driver and exam/CE content. Assist the Testing and Continuing Education department with technical test plans for PROCTOR releases and participate in testing the system enhancements.

Essential Job Functions:

• Monitor and address all the issues identified on the PROCTOR dashboard.
• Escalate issues as necessary to management.
• Provide general technical support to all of TCE with regard to the PROCTOR system and support users in acquiring necessary entitlements.
• Identify modifications to PROCTOR system that reduce the manual work processes and make the system more user-friendly.
• Represent end users by supporting the identification of requirements and ensuring that project deliverables meet these requirements. Participate in identification of requirements for, and design of, technologies and tools.
• Report progress on operations related tasks at the PROCTOR project meetings and status calls.
• Lead and conduct the weekly business operations and technology meeting with an agenda and meeting minutes.
• Participate in the final regression test and post deployment validation of all PROCTOR releases.
• Serve as the department point of contact for the test delivery vendors to address operational issues relating to the delivery of exams and CE sessions.
• Work closely with vendors to plan and deploy software and content to the test centers.
• Create and manage project plans for deployments.
• Manage risks utilizing industry best practices
• Provide status updates and escalations on a periodic basis to the management team.
• Provide ongoing operational support for vendors and test centers regarding the delivery of exams and CE sessions.
• Monitor QC lab availability and escalate problems as they arise.
• Manage and enhance the department Sharepoint Team Site.
• Identify work processes that can be automated through Sharepoint.
• Implement Sharepoint workflows that simplify and provide more visibility into business processes.
• Provide and maintain entitlements to SharePoint libraries and webparts.
• Work closely with management on Information Management related tasks.
• Maintain user entitlements to applications and access to data. Conduct periodic entitlement audits
• Identify the flow of confidential information through data exchange or business work processes and create methods for securing such information.
• Escalate security breaches when found to management

Other Responsibilities:

• Mentor other Technical Support team members on the TCE work processes.
• Participate in all assigned TCE initiatives and contribute effectively.

Education/Experience Requirements:

• B.S in Computer Science or related field.
• A minimum of 5 years of professional work experience. Candidate must be customer focused with strong analytical skills. At-least 4 ars of experience with writing SQLscripts.
• Experience with MS-ACCESS and VBA required. Experience with Sharepoint 2010 preferred.
• Experience with project management, risk management and problem solving.
• Strong verbal and written communication skills and technical capabilities are essential to position.
• Able to work as an independent contributor or as a member of a team.

Working Conditions:

• Work is normally performed in an office environment.
• Extended hours may be occasionally required.
• Tech Support members work in a team environment with opportunities to interact with external vendors and test takers and senior management.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

To be considered for this position, please submit a cover letter and resume. A writing sample may be required as part of the submission.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's accommodation help line at (240) 386-4865. Please note that this number is exclusively for inquiries regarding application accommodations.

In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.

Please note: FINRA's Code of Conduct imposes restrictions on employees' investments and requires financial disclosures that are uniquely related to our role as a securities regulator. As standard practice, employees must also complete FINRA's Employee Confidentiality and Invention Assignment Agreement and comply with the company's policy on nepotism.

About FINRA

The Financial Industry Regulatory Authority (FINRA) is the largest independent regulator for all securities firms doing business in the United States. FINRA's mission is to protect America's investors by making sure the securities industry operates fairly and honestly. All told, FINRA oversees nearly 4,600 brokerage firms, about 164,000 branch offices and approximately 632,000 registered securities representatives.

FINRA's independent regulation plays a critical role in America's financial system and touches virtually every aspect of the securities business-from registering and educating industry participants to examining securities firms; writing rules; enforcing those rules and the federal securities laws; informing and educating the investing public; providing trade reporting and other industry utilities; and administering the largest dispute resolution forum for investors and registered firms. We also perform market regulation under contract for the major U.S. stock markets, including the New York Stock Exchange, NYSE Arca, NYSE Amex, The NASDAQ Stock Market and the International Securities Exchange.

FINRA has approximately 3,000 employees and operates from Washington, DC, and New York, NY, with 20 regional offices around the country.

In today's fast-paced and complex global economy, FINRA is a trusted advocate for investors, dedicated to keeping the markets fair and proactively addressing emerging regulatory issues before they harm investors or the markets.

Find out more about us and how we work-and view our current openings-at .

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity and Affirmative Action Employer

©2013 FINRA. All rights reserved. FINRA is a registered trademark of the Financial Industry Regulatory Authority, Inc.

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