Primary Location: VA-Richmond

Full-time / Part-time: Full-time

Employee Status: Regular

Overtime Status: Exempt

Job Type: Experienced

Travel: Yes, 5 % of the Time

Shift: Day Job

Job Sensitivity: Tier III - Secret


The Treasury and Payments Services department has an immediate opening for a Manager I. The ideal candidate will have experience in leading a team of business analysts in managing the business function on a daily basis, including leading day-to-day business processes, processing production operations work, problem resolution activities, customer support and implementation of application changes. The role works with customers, cross functional teams, and other key stakeholders to resolve application-related user problems. They assign tasks and perform assignments that may be broad in nature by making decisions pertaining to business unit requirements, as well as assisting with production operation processing. The candidate will also lead and support information security and business continuity activities. They will also be responsible for coach, developing, mentoring and managing staff.
 
This role will require the selected candidate work the 10am-7pm shift one or two nights per week. 
 
***The deadline for applying on line is 5:00PM on Friday, June 7, 2012
***The hiring range for this opening is $73,115 - $91,393 annually
***Selected candidate subject to special background check procedures and must be a US Citizen or Permanent Resident (green card holder)  
***No relocation assistance is provided at this time
***Candidate should review the FRB Employee Code of Conduct to ensure compliance with issues related to previous employment and prohibited financial interest.  The Code is available on the About Us Careers webpage at www.richmondfed.org
*** Please apply on line at www.richmondfed.org
 
Essential Job Responsibilities

• Responsible for directing all aspects of managing staff including hiring, counseling, terminating, career development, performance planning and evaluation, pay recommendations with minimal guidance.
• Effectively communicates and interacts across the organization to make a positive impact.
• Executes daily operational processes.
• Actively seeks and implements process improvement opportunities.  Collaborates with key internal and external stakeholders.
• Ensures the daily applications operations tasks and activities are performed in accordance with service level or operational agreements/expectations. Analyzes and exercises leadership to resolve system problems and issues. Interprets department policies related to areas supervised and explains procedures for Bank management and staff.  Interacts with representatives of financial institutions, government agencies, outside firms, and/or the public to investigate complex transactions or system problems.
• Ensures operational efficiency and effectiveness in accordance with service level or operational agreements and expectations. Responsible for continuous monitoring and management of operating mechanisms.
• Understands and applies project management and strategic thinking. 
• Effectively manages, coaches and develops team members, enabling high performance teamwork.
• Acts as a change agent for the applications supported by Treasury and Payments Services.  This includes developing and implementing new methods and procedures to make daily operations more efficient.  Plans and schedules activities in  operational area and coordinates with other teams and stakeholders, such as the Federal Reserve Bank of New York, National IT, or other operations as required; resolves more complex working problems, analyzes and recommends solutions to problems.
• Participates in planning process and preparation of departmental budget, monitors operational reports related to system performance, evaluates long-term and short-term staffing needs and recommends strategic changes for long-term planning.