Description |
Company Description:
Veracyte is pioneering molecular cytology; we are dedicated to helping people avoid unnecessary invasive procedures just to get a diagnosis and to reducing healthcare costs at the same time. We use rigorous science to unlock genomic answers from tiny numbers of cells obtained through minimally invasive methods before surgery is needed. We launched our first product the Afirma Thyroid FNA Analysis, with a genomic test at its core in record time and have already helped save thousands of patients from unnecessary surgery due to ambiguous thyroid nodule biopsy results. Our genomic test is offered by hundreds of physicians around the country, is covered by Medicare and private payers, and is clinically validated, including in a multicenter study published in the New England Journal of Medicine. The Wall Street Journal named us to its list of top-50 venture capital-funded companies in 2011, BayBio honored us with its Fast Start award in 2012, and In Vivo: The Business and Medicine Report featured us recently as a model for how to build a molecular cytology company.
Job Description:
The Position
TheClient ServicesSpecialist will be a key liaison between Veracyte and its customers. The primary responsibility is to provide world-class service and support to doctors and patientsas well as to problem solve withour internal practices including sales, lab staff, and billing department to resolve customer issues.The successful candidate will be responsible for establishing and maintaining positive, successful relationships with English and Spanish speaking customers on behalf of the company by taking complete responsibility for each customer interaction and ensuring all customer requirements are fully met.
Who You Are
You have excellent customer service skills, a kind and compassionate approach to problem solving along with great attention to detail. You have the intellectual fortitude to manage an issue and see it through to its conclusion. You take great pride in building positive relationships with patients, doctors, sales representatives and your peers. You have extensive experience interacting with patients in both Spanish and Englishregarding billing concerns and a working knowledge of the insurance reimbursement process in addition to knowledge of laboratory process and procedures.Youaspire to influence continuousimprovementin our internal process and operations through providing customer feedbackthemes and ideas for solutions. You have at least two years of experience working in a customer care role at a healthcare related company and have used SalesForce CRM as well as Microsoft Office.
What We Can Offer You
Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We work collaboratively, offering you the opportunity to constantly learn from your colleagues even those outside of your area of expertise. Here at Veracyte, we find fun, little ways to make it a great place to work participate in our annual Halloween costume contest, treat yourself to free Peets coffee or the endless supply of PB&J sandwiches, and toast colleagues as we celebrate milestones. We also offer conveniences such as an on-site workout room and free shuttle service from both BART and CalTrain. We are a company with a heart and believe in positively impacting the world beyond our doors by providing our product to those who cannot afford it through a financial assistance program. Veracyte seeks the best employees and works to create an environment where they can thrive, expand their knowledge and contribute at the highest level.
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Requirements |
See job description.
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