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Description Bilingual Administrative Services Supervisor The Bilingual Administrative Services Supervisor has regional responsibility for monitoring price over-rides, managing the tele-sell process, and acting as the gatekeeper of all price codes. Join the team at Dr Pepper Snapple Group and make a difference by pursuing everything that you do with the determination that sets us apart from our competitors. Driving for results leads to recognition and personal growth within the company, helping us to achieve our goal to Be the Best Beverage Business in the Americas. The success that comes from within each of us is recognized, and creates opportunities for your growth in the organization. Position ResponsibilitiesManage for over 1,200 accounts throughout the Southeast Region consisting of 19 branches.Responsible for meeting sales quota, gross profit goals, and operating within assigned budget.Strive for superior customer satisfaction by ensuring customer correspondence, complaints, and inquiries are handled appropriately through daily sales calls and logs. Conduct formal sales meetings to communicate marketing programs, policy changes, brand packaging focus, sales performance, and other opportunities.Manage and monitor service calls for equipment repair and sales issues throughout the region.Coordinate inventory in branches to ensure proper inventory is available to fill customers and club store orders.Ensure specific club inventory is managed every day for current forecast and order process in their system (Inforem).Maintain an updated list of product by removing obsolete SKUs and generate lists to customer sales representatives. Receive calls from regional sales and delivery employees to create price security code over-rides and research whether the accounts are entitled to over-ride code using SAP and Route Manager. Maintain a log of all over-rides and report them to the Price Analyst.Monitor Route Manager weekly to maintain accurate records of any over-rides completed without prior authorization.Track customer pricing and confirm it is correct for the region. If pricing is incorrect, send corrections to Master Data via SAP with approval of Regional Senior Vice President using the SMART form.Send a weekly report to all Branch Managers of any price security code over-rides stating specific reasons for the over-ride. Ensure the business receives CMA (Customer Marketing Agreement) contracts for accounts that have been approved by the Branch Manager.Submit customer information corrections to Master Data via DPSG Portal and approve other incoming request from subordinates.Generate weekly sales reports to update management regarding what was sold, for how much, and by what representative.Execute new approaches / procedures to effect continual improvements in the efficiency and effectiveness of the department and services performed.Manage and support staff functions including customer sales representatives and customer service representatives. Monitor employees activities and train, coach, and conduct timely performance evaluations. Process weekly payroll for staff and track time off schedules. Total Rewards We take great pride in offering our people benefits that are competitive. We appreciate hard work, innovative ideas and unending passion, which is why we provide a comprehensive set of benefits and options designed to fit the unique lifestyles of our employees from day one based on eligibility requirements. Qualifications QualificationsHigh school diploma or general equivalency diploma (GED) with 7 years of experience in customer service / sales in the food / beverage industry OR Bachelors Degree in Business / Marketing / related field with 3 years of experience in customer service / sales Knowledge of product promotions and pricing 3 years of experience with Microsoft Office suite and SAP / Master DataMust be bilingual (English and Spanish) Dr Pepper Snapple Group, Inc. (NYSE: DPS) is the leading producer of flavored bever
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