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Fraud Analyst I (Language Fluency Qualification: Spanish)Job ID #: 25028Company: Expedia, Inc.Location: USA - WA - BellevueFunctional Area: FinanceEmployment Type: Full-Time RegularEducation Required: BachelorsExperience Required: 1-2 YearsRelocation Provided: NoUse your LinkedIn Profile to help you apply faster!inApply with LinkedInGet hired fasterPosition DescriptionPosition Overview:Expedia is searching for qualified Fraud Analysts to help mitigate risk to the company.Responsibilities:Monitors numerous real-time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio;Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled;Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;Contacts and effectively communicates with customers, banks, and suppliers via multiple channels (phone, email, fax);Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary;Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;Executes standard SQL database queries to retrieve data and produce standardized reports.Analyzes acquired data and reports to identify new fraudulent activity;Assists in identification and escalation of bugs, fraud data/weight abnormalities and technical problems;Maintains or exceeds required performance standards;Performs special projects in a timely manner, as requested.Qualifications:Fluency in English and SpanishStrong communication skills, self-motivation and results-oriented approach;Demonstrated customer service, organizational, and analytical skills;Confidence in making instinctual decisions with little or no supervision;Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently;Abide strictly by the company data protection policies safe guarding confidential and personal information;Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus;Requires shift-work, including weekends, non-business hours and holidays;Successful completion of a company-prescribed background check.Work Experience and Education Guidelines:Bachelors degree preferred.Experience:1+ years customer service experience required; call center, airline or travel agency experience a plus;Previous risk analysis experience is preferred.About Expedia, Inc.Our mission is to revolutionize travel through the power of technology.Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,0 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.*LI-DB
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