Description |
Pitney Bowes Software Seeks a Bilingual Software Support Analyst Pitney Bowes Software, the software division of Pitney Bowes Inc., was formed in 2007 by combining industry leaders MapInfo and Group 1 Software. Our global software solutions, data, and services provide our customers with greater competitive advantage and enhanced decision making through our array of offerings in Location Intelligence, Predictive Analytics, Operational Intelligence, and Communications Management. For further information about our products and services, please visit w.pb.com/software Pitney Bowes Software is currently seeking a Bilingual Software Support Analyst to provide high quality technical support across Americas on all Pitney Bowes Software products. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Troy, NY or Stamford, CT office. Responsibilities include, but are not limited to: Delivers a world class customer experience on PBS-specialized enterprise software solutions. Assists customers independently via e-mail/phone/forum posts, logging cases in CRM, documenting solutions, and following though to resolution. Provides case status updates to CRM and customers, keeping them informed of progress on open issues. Specializes in a particular product or product family. For their Product Specialty, answers, contributes and co-ordinates with Engineering to resolve customer issues. Also attends product/project meetings and advises team of any new developments; works with product management on product direction based on customer interaction/feedback. Participates in special projects as assigned. Mentors associate staff on best practices, policies, procedures and products. Handles product specific customer escalations from junior Reps. Communicates with programmers regarding software defects and follows-up to make sure fixes are received and tested. Works to analyze and resolve complex problems in a team environment and consults co-workers and procedures to optimize problem resolution. 11am-8pm EST shift. Qualification Required Qualifications: Associate's degree or equivalent work experience Fluent in Spanish, French, or Portuguese with the ability to clearly communicate in English High level of oral and written communication skills in a formal and informal environment Ability to meet tight schedules and deadlines Excellent interpersonal skills Preferred Qualifications: Ability to work effectively in teams and as an individual Ability to work with minimal supervision The ability to think laterally and use imagination to solve complex problems Analytical and structured thinker Familiarity with PBS Products or equivalent software General familiarity with the computer technology, including the latest Windows Operating System This position offers a great opportunity to be an integral part of a progressive, growing company fueled by intelligent, driven and committed employees. We offer competitive compensation and an excellent benefit package Pitney Bowes is an Equal Opportunity Employer
|
Requirements |
See job description.
|
|
