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Job Title Bilingual Customer Service Center Rep(7-8)Requisition # 20995BRBusiness Unit USFSJob Family OperationsPosition Location Windsor - CTDepartment Name Customer Contact CenterNo. of Openings 2Full-Time or Part-Time Full-TimeRelocation Assistance Offered? NoWe will consider candidates willing to: Work at Position Location specified above onlySalary Salary Commensurate with ExperiencePercent of Travel Required 0 - 10%What is ING? ING Insurance Americas is a vital part of worldwide ING Group, one of the largest diversified financial services organizations in the world with operations in more than 50 countries and 112,0 employees. We're a leading provider of financial products and services for individuals and businesses, including life insurance, annuities, mutual funds, retirement plans and employee benefits. ING recognizes the critical role our employees play in our success as a company.we understand the link between customer satisfaction and employee satisfaction. As a result, we're building a different work experience for our employees, an experience that appeals to what they value most in a work relationship.What are the job responsibilities? Deliver cost-effective, quality service to ING participants in order to retain customers and increase profitability.Accurately handle and support customer requests for service, and product/procedural information for various types of group and individual insurance products.Resolve complex customer issues.Research and troubleshoot discrepancies relating to transaction processing, compliance and regulatory issues.Who is our ideal candidate? The successful candidate will bring a BS/BA or equivalent experience in a related field and 1+ years customer service experience. A basic understanding of pension and investment concepts and products, or experience in the financial services industry is highly desirable. Individual must be customer focused, self-motivated and enjoy working in a busy call center environment. Strong communication and organizational skills are necessary. The successful candidate will need to maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times.* FINRA Series 6 Certification is required or must be obtained within 1 month of start date; additional licenses/registrations as required. * In-house training is provided.** $1,0 SIGN-ON BONUS OFFERED TO ING NEW HIRES WHO BRING FINRA SERIES 6 OR 7 - $500 PAYABLE UPON COMPLETION OF TRAINING PROGRAM, REMAINING $500 PAID AFTER 6 MONTHS *Multiple positions available. Spanish/English fluency required.* $1,0 SALARY DIFFERENTIAL OFFERED AT COMPLETION OF TRAINING PROGRAM TO BILINGUAL HIRES AFTER PASSING THE SERIES 6 AND THE SPANISH-ENGLISH FLUENCY EXAMS. *Class begins on July 8, 2013 for unlicensed individuals and July 29, 2013, for those currently licensed with a FINRA Series 6 or 7.What else can we tell you? Our new facility in Windsor, CT is one of the largest office developments built in the Greater Hartford Area. The site is centrally located, has good highway access and plenty of room for on-site parking. In addition, there is a full-service cafeteria, an on-site fitness facility, and much more. The site is a smoke-free environment and business casual attire is currently the standard.In addition to a competitive salary and bonus plan, we offer:
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