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Job Title Bilingual Customer Contact Center RepRequisition # 21003BRBusiness Unit USFSJob Family OperationsPosition Location Des Moines - IADepartment Name Customer Contact Center RepresentativeNo. of Openings 2Full-Time or Part-Time Full-TimeRelocation Assistance Offered? NoWe will consider candidates willing to: Work at Position Location specified above onlySalary Salary Commensurate with ExperiencePercent of Travel Required 0 - 10%What is ING? ING Insurance Americas is a vital part of worldwide ING Group, one of the largest diversified financial services organizations in the world with operations in more than 50 countries and 112,0 employees. We're a leading provider of financial products and services for individuals and businesses, including life insurance, annuities, mutual funds, retirement plans and employee benefits. ING recognizes the critical role our employees play in our success as a company.we understand the link between customer satisfaction and employee satisfaction. As a result, we're building a different work experience for our employees, an experience that appeals to what they value most in a work relationship.What are the job responsibilities? Provide customer service support to ING customers and producers via inbound toll free lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, proactively offering product services and features when approproate, strong problem resolution skills and an ability to explain complex product features and annuity/retirement plan concepts.Resolve customer issues; Research and troubleshoot discrepancies relating to transaction processing, compliance and regulatory issues.Who is our ideal candidate? Our ideal candidate is an energetic, fast learner with outstanding communication skills and a passion for providing exceptional customer service.Candidate should possess a basic understanding of pension and investment concepts and products, or experience in the financial services industry is highly desirable.* FINRA Series 6 Certification is required or must be obtained within 1 month of start date. * Comprehensive in-house training is supplied.* $1,0 SIGN-ON BONUS OFFERED TO ING NEW HIRES WHO BRING FINRA SERIES 6 OR 7 LICENSE - $500 PAYABLE UPON COMPLETION OF TRAINING PROGRAM, $500 PAID AFTER SIX MONTHS * $1,0 SALARY DIFFERENTIAL OFFERED AT COMPLETION OF TRAINING PROGRAM TO LICENSED BILINGUAL HIRES AFTER PASSING THE SPANISH-ENGLISH FLUENCY EXAM. *What else can we tell you? The Des Moines location offers subsidized parking, an on-site cafeteria, in-house training and development, and a relaxed "enjoy your work" casual work environment.In addition to a competitive salary and bonus plan, we offer:
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