Description |
JOB DESCRIPTION
Draper, UT
Required Fluent in:
English and Spanish
The candidates would be required for a 2nd shift 4pm-Midnight anywhere from Sunday through Saturday.
JOB DESCRIPTION:
Provides customer support for Internal and External Customers. Follows call handling procedures to ensure excellence in customer service in English and Spanish.
PRINCIPAL DUTIES AND RESPONSIBILITIES
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Create, research and update service requests.
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Route service requests to appropriate product support teams.
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Interface with Global support teams and Field personnel.
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Implement escalation procedures as required.
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Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service.
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Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams.
SKILLS
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Customer Service skill.
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Communication skills.
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Interpersonal skills.
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Organizational skills.
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Ability to work in a team environment.
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Able to adapt to change.
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Strong computer skills.
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Customer-Facing, Business-Level English speaking and writing skills required.
ADVANTAGE TECHNICAL RESOURCING delivers highly skilled engineers and IT specialists for our clients most critical technical projects. We provide on-demand contract workers, focused project teams, or permanent hires. With engineering and information technology divisions offering staffing and specialized solutions dedicated to the automotive, marine, manufacturing, energy, healthcare, high technology, financial services, telecommunications, and consumer services industries, we can efficiently staff even the most complex initiative. Each year, we place more than 20,0 technical professionals, serving clients in thirty countries around the globe.
Advantage Resourcing offers a competitive compensation package as well as a comprehensive benefits package and 401(k) plan.
Advantage Resourcing is an equal opportunity employer.
Advantage Technical Resourcing delivers highly skilled engineers and IT specialists for our clients most critical technical projects. We provide on-demand contract workers, focused project teams, or permanent hires. With engineering and information technology divisions offering staffing and specialized solutions dedicated to the automotive, marine, manufacturing, energy, healthcare, high technology, financial services, telecommunications, and consumer services industries, we can efficiently staff even the most complex initiative. Each year, we place more than 20,0 technical professionals, serving clients in thirty countries around the globe.
Advantage Resourcing offers a competitive compensation package as well as a comprehensive benefits package and 401(k) plan.
Advantage Resourcing is an equal opportunity employer.
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Requirements |
See job description.
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