Customer Specialist (Spanish Bi-lingual, Heavy Phones) - Long Beach, California, United States
Job information
Posted by: AlphaProTemps, A.P.R., Inc. (MBE/SDB/8a)  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Translator   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 253909993 / Latpro-2491667  Date posted: May-27-2013 State, Zip: California, 90805
Description Company Description: AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs. Job Description: SATURDAYS AND OVERTIME REQUIRED AVAILABLE FROM 8AM-8PM, SAT 8-6PM MUST BE BI-LINGUAL SPANISH $12.00 - $13.00 /hour Department Responsibilities: Processing center, responsible for new customer programs, Long Beach service center, Programs include Refrigerator rebates, recycling, energy surveys and cash for appliance rebates. Department Environment: Fast pace Call center environment Customer Service oriented Computer Application Skills: Word Excel Access will train, inputting only into database Lotus Notes Required Soft Skills: Adapts quickly to change Some analytical skills required, will interpret rates Call center environment Excellent customer service and communication skills Good phone skills *Flexible with shift hours and can work occasional Saturdays* *Must be flexible and able to work between 8am-8pm (Various Shifts)* Job Requirements: 100% of time will be on the phones Excellent phone and customer service skills Job Description: Bi-lingual Spanish a +. Previous call center experience a plus. Whole test for Word and Excel, scoring 70%+. Must type 35 words per minute. Customer Service Rep is needed to take daily phone calls about energy efficient programs. Will be working in a call center environment. 100% of the time will be on phones. Must have excellent customer service and communication skills. Punctuality and attendance are very important. Work can involve 80 to 100 customer calls per day. Maybe required to do some outbound calling regarding surveying of products offered to customers. Work will require using a Computer and being able to analyze request and data in a short amount of time. Able to produce documents on Excel and Word. Detail oriented; inbound call center; must be able to work any shift from 8am to 8pm; some Saturdays may be required. Requirements See job description.

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