PositionDescription:

Positionsin this function are responsible for the coordination of Worksite Wellnessevents (onsite biometric screenings and flu vaccination clinics).

 PrimaryResponsibilities:

• Manages, implements, delivers, and evaluates/improves Worksite Wellness program and services.
• Assist the OptumHealth, UnitedHealthcare, and Uniprise Strategic Accounts Executives (SAEs) by answering questions, problem solving and handling escalating issues in regards to Worksite Wellness from implementation to pricing.
• Build and sustain positive relationships with the customers through direct and indirect communications. 
• Serve as the primary contact for all Worksite Wellness service issues and understand and manage customer expectations and service needs.
• Attempt to achieve first-contact resolution of issues; collaborate with dedicated functional experts to resolve issues quickly and effectively.
• Monitor and provide expected turnaround times for issue resolutions to the customer (SAE, account, colleagues, etc.)
• Keeping current all PLPs and PRs associated with the delivery of customer service for the Worksite Wellness products.
• Capturing and documenting all unique customer specific details associated with an account for worksite wellness.
• Monitoring and providing all analysis reports and validating for accuracy
• Develops trustworthy relationships within department and incorporates trust principles in day to day activities and interactions.
• Interacts with staffs, customers, internal and external departments to ensure operational efficiency and effectiveness.-Works cross-functionally and collaboratively with other departments, staff specifically the Optum Implementation Managers and
• Product Managers to achieve program goals on time and improvements.
• Participates in establishing Worksite Wellness departmental strategic goals and priorities.
• Trend account problems and concerns. Identify and implement solutions in conjunction with customer support.
• Perform the requests from our multiple employer groups to provide unique reports.
• Participate in internal feedback sessions to explain the customer's experience to the product Management team. 
• Maintains professional growth and development through seminars, workshops, and professional affiliations.
• Individual must stay familiar with all the Worksite Wellness products and employer unique solutions.
• Provide professional presentation for Worksite Wellness sales-support.
• Basic, structured, standard approach to work.

Requirements:

• High School Diploma or GED required
• 1+ years of Wellness Program, Health Education, Health Promotion, Corporate Wellness, or Preventative Healthcare Services experience required
• 3+ years of Account Management or Client Relationship experience required
• Functional knowledge of Microsoft Word, Excel, and Outlook/professional email required
• Ability to work with 50 or more clients and 30 or more biometric screenings per month required
• Project Coordination experience preferred
• Bachelor's Degree preferred

OptumHealth is part of thefamily of companies that make UnitedHealthGroup one of the leaders across most major segments of the UShealth care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullestby educating them about their symptoms, conditions and treatments; helping themto navigate the system, finance their health care needs and stay on track withtheir health goals. No other business touches so many lives in such a positiveway. And we do it all with every action focused on our shared values ofIntegrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused ontransformational change in the health care system. You will leverage yourskills across a diverse and multi-faceted business. And you will makecontributions that will have an impact that's greater than you've everimagined.

Diversitycreates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass adrug test before beginning employment. In addition, employees in certainpositions are subject to random drug testing.