Requirements:
- An education level of at least a high school diploma or GED
- 3+ years of customer service or office experience using the telephone and computer as the primary instruments to perform job duties
- Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications is required
- Previous experience working in the healthcare industry is required
- Proficiency with Microsoft Word, Excel and professional email (doesn't have to be Outlook) is required
- Hours of operation are 24 hours per day, 7 days per week, 365 days per year. Must be able to work any shift including nights, weekends and holidays
- Must be able to work occasional over time as business needs require
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site
Assets:
- Call center experience preferred
- All bi-lingual language skills are a plus; Japanese is highly preferred
- Experience with UNET platform is preferred
- Experience with ISET platform is preferred
Soft Skills:
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
- Prior stable work experience
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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