Position Description:
When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. 

• Contact customers to determine reason for payment delinquency
• Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments
• Handle unresolved inquiries/issues
• Responsible for developing, implementing, maintaining and managing organization policies on collection practices
• May work with outside legal counsel and/or outside agencies in more complex collection cases
• Responsible for insurance premium collections. 
• Contacting customers to determine reason for payment delinquency.
• Moderate work experience within own function.
• Some work is completed without established procedures.
• Basic tasks are completed without review by others. 
• Supervision/guidance is required for higher level tasks.

Requirements:

• 2+ years of collections, billing, or customer service experience analyzing and solving customer problems
• An education level of at least a high school diploma or GED
• Prior stable work experience
• Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to navigate a computer while on the telephone
• Bilingual (Spanish/English) required.
  

Work Environment:

• Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
• Office environment
  

UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus:

UnitedHealthcare Employer & Individual works with individuals, small businesses and large multi-site employers to provide innovative, affordable benefits services.

UnitedHealthcare Medicare & Retirement is focused on serving Americans over the age of 50. It is the largest business dedicated to meeting the growing health and well-being needs of aging individuals in the nation, serving one in five Medicare beneficiaries through a comprehensive and diversified array of products and services through four industry-leading businesses.

UnitedHealthcare Community & State provides high-quality, personalized, public-sector health care programs that help local government agencies improve health outcomes for millions of children and low-income and disabled individuals at an affordable cost.

Together, we're removing the barriers that keep people from receiving the kind of quality health care that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.

Come grow and thrive in our culture of innovation and ideas. Because there is no opportunity greater than the quest to help people live healthier lives.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.