Description |
Job Title: Bilingual Phone Banker (Spanish) Requisition # 3706092 Job Description A Bilingual Phone Banker spends nearly 100% of his/her time on the phone answering questions for Spanish-speaking Wells Fargo customers. Applicants for this position should be fluent in the Spanish language and comfortable speaking Spanish almost 100% of the work day. An excellent Phone Banker will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers'' banking concerns which can include some escalated issues. Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer''s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers'' career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment. Our Phone Bankers play a critical role in our customers'' lives; therefore, predictable and reliable attendance is an essential function of the position. Basic Qualifications 6 months customer service and sales experience. Minimum Qualifications - Ability to navigate computer applications in a Windows-based environment, including the ability to use search tools like Google to find information. - Available to attend a paid six week training course Monday through Friday from 8:00AM-5:00PM starting March 4th. - Schedules after training vary starting as early as 7am-4pm and as late as 11am-8pm and will include working a Saturday or Sunday every week. - Must be able to pass a Spanish proficiency test.
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See job description.
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