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177265BRJob Title Inbound Customer Service Agents (Bilingual Spanish/English Preferred)Business Home Services - Customer Care NetworkJob Function Call CenterEmployment Category Regular, Full-timeSears Req Type HourlyJob Description NOW HIRING FULL TIME INBOUND CUSTOMER SERVICE AGENTS !SEEKING CANDIDATES WHO ENJOY TALKING TO PEOPLE AND ARE ENERGIZED BY MAKING GREAT MONEY!APPLICANTS THAT ARE FULLY BILINGUAL IN SPANISH & ENGLISH ARE HIGHLY ENCOURAGED TO APPLY This position pays an hourly rate, incentive and full benefits package!APPLY TODAY! CLASSES START MAY 24!The Inbound Customer Service Agent is responsible for answering customer calls and inquiries while selling Sears Home Improvement services. This individual will source ,create leads, and schedule appointments resulting from these calls as well as handle customer and sales force issues that need immediate attention. Will interact with other Home Improvement departments as well as the entire Sears' organization to ensure proper handling of customersResponsibilities/Skills/Experience Requirements Duties/Responsibilities/Skills:. Answer all incoming phone calls while extending highest level of quality customer service. Ability to influence sales and effectively overcome customer objections. Strong verbal communication skills. Converts customer inquiries into sales leads. Strong work ethic. Real time management skills. Recommends related products and add-ons. Collects and inputs appropriate customer informationWhy Join Sears?. Opportunity: Get your foot in the door with one of the largest, stable Fortune 500 companies in the world. Sears cares passionately about your professional growth and offers several development al programs & opportunities.. Culture: On a day to day basis, your time will be spent in a motivating, fast-paced team environment where you will have the opportunity to learn from experienced leaders, receive frequent formal and informal coaching and feedback, have access to self-directed development opportunities, and be a part of a dynamic and fun working environment.. Rewards and Benefits: We offer a competitive compensation package and a robust benefits program. Our associates also enjoy employee discounts, a casual dress code and a fun environment.What hours will I be working?. For our next upcoming class which starts on 5-24-2013 we have a variety of full time day and evening schedules available.. New Hire Orientation: Prior to training you must attend a mandatory 3 hour orientation. During orientation you will learn more about the company and our policies.. New Hire Training: You will be required to attend a 6 week paid, self-directed and facilitated training that includescomputer based modules, instructor led classroom learning and live calls.What are the qualifications?* Fully Bilingual in English/Spanish. High School Diploma or Equivalent. Customer Service/Sales Background Preferred. Basic Computer SkillsSears Home Improvement is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.Years Experience 1 - 2 Years ExperiencePreferred Minimum Education High School / GEDTravel Requirements NoneLocation Address 1 3200 LAKE EMMA ROADLocation Address 2 SUITE 1020Location City Lake MaryLocation State FLLocation Postal Code 32746AON Assessment Type AP_AgentRecruitment Representative Anita EllisonCountry United StatesPayroll Location 49012: SEARS HS-LAKE MARY SUPT CTR
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