Description |
Oakwood Worldwide is the world's largest provider of high-quality, furnished and unfurnished accommodations. Our valued Associates, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our Associates are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike. RESPONSIBILITIES: Audit reservations and bookings for rate quote accuracy Complete reservation in reservation system Complete confirmed bookings in system Coordinate and complete supplier leases with management approval Coordinate and complete all guest paperwork Coordinate and complete arrival and departure instructions Manage extension requests & approvals, rate approvals and incidentals/add-ons Record tracking of booked reservations Coordinate move in and outs, ITVs and transfers Partner and provide billing department with instructions for payment processing to suppliers Track all Service Requests to completion Track and make pre-arrival calls Conduct all client welcome & wellness calls Personally attend to and manage at risk guests throughout their stay Maintain documentation (tracking log) of all at risk guests Follow up by phone on all Problem Resolution questions/comments and poor scores Follow up by phone on all poorly rated surveys Distribute weekly announcement to direct managers containing trends in service scores for the month, and status to goal for each office Analyze monthly service/survey reporting for positive & negative trends to include: category, specific location, specific vendor, etc. Other duties as assigned KNOWLEDGE, EDUCATION & SKILLS: To perform this job successfully, an individual must be able to perform each essential task satisfactorily. The requirements listed below are representative of the knowledge, education, and/or skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to communicate effectively with customers, vendors and coworkers Strong organizational skills, problem solving abilities and verbal communications skills are required Bilingual in Spanish required Intermediate skill level in Word, Excel, PowerPoint and Outlook Minimum 3-4 years customer service experience; hospitality experience preferred High school diploma (or equivalent) Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan. EOE, M/F, D/V EOE/M,F/D,V This employer participates in E-Verify. Oakwood Temporary Housing will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, Oakwood Temporary Housing is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. Este empleador participa en E-Verify. Oakwood Temporary Housing le proporcionara a la Administracin del Seguro Social (SSA), y si es necesario, al Departamento de Seguridad Nacional (DHS), informacin obtenida del Formulario I-9 correspondiente a cada empleado recin contratado con el propsito de confirmar la autorizacin de trabajo. En dado caso que el gobierno no pueda confirmar si esta usted autorizado para trabajar, este empleador esta obligado a proporcionar las instrucciones por escrito y darle la oportunidad a que se ponga en contacto con la oficina del SSA y, o el DHS antes de tomar una determinacin adversa en contra suya, inclusive despedirlo.
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Requirements |
See job description.
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