Description |
A Bilingual Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues. Bilingual Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. We provide our Bilingual Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment. Our Bilingual Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.Basic Qualifications: 6 months customer service and sales experience.Minimum Qualifications: - Salary range: $12.38/hr - $13.46/hr dependant on experience - This position is eligible for a 5% language differential pay - Currently hiring for our classes starting on: 7/8/2013 & 7/29/2013 - Must be available to attend a paid six week training course Monday through Friday. - Training hours are: To be determined. - Current schedules being offered after training are: To be determined. - Ability to navigate computer applications in a Windows-based environment, including the ability to use search tools like Google to find information.How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3752092.WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V.
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Requirements |
See job description.
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