Description |
No matter what your job title, the work you do at Kaiser Permanente Georgia supports the health and well-being of our Atlanta-area members. That's because each of us-from our allied health professionals to our RNs-shares a commitment to providing the best possible care experience. Come build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.
The Charge Nurse coordinates patient care, patient flow, communication, and departmental organization of assigned clinical areas daily by providing leadership and direction to a single team, including up to 15 non-physician clinical staff in assigned clinical areas under the direction of the Clinical Manager. The Charge Nurse monitors competency of staff and identifies educational / training needs. This role will provide direct nursing care as needed and demonstrate clinical knowledge and competency.
Essential Functions:
- Provides daily oversight of staff performance and assures efficient patient flow. Prepares and coordinates daily work assignments for staff ensuring appropriate staffing coverage at all times.
- Provides direct patient care, as needed, modeling and teaching standards for highest quality care to other staff members. Partners with manager and /or practitioner to provide leadership in emergency situations.
- Reports significant operational issues that arise in the clinical area to the clinical manager. Ensures team members are aware of any changes that affect daily patient care processes.
- Assists in developing and coordinating in-service programs for patient care staff in collaboration with clinical educators and other resources. Collaborates with physicians, clinical manager, clinical educator, and others to evaluate staff education / training needs. Engages in opportunities to develop or enhance personal leadership skills.
- Values diversity, fostering respect, appreciation, and inclusion of diversity within the team and in the delivery of culturally sensitive care.
- May assume designated supervisory functions and tasks in absence of clinical manager.
- Assists the clinical manager in the process of interviewing, hiring, orienting, and evaluating of all assigned staff. Assists in planning, scheduling, and implementing staff orientation to assigned clinical area.
- Evaluates the system by which patient care is delivered and implements and/or recommends appropriate changes and innovations in nursing practice.
- Provides feedback and assists clinical manager in evaluation of staff performance on a regular basis.
- Provides leadership to ensure the team meets or exceeds regional patient satisfaction targets and promotes on-going improvement.
- Addresses member concerns or needs and attempts to resolve while the member is in the office or on the phone.
- Monitors competency of all staff members and addresses any issues to ensure safe, effective patient care and service.
- Ensures staff support and compliance with team processes designed to meet or exceed regional and HEDIS quality targets. Implements any needed changes to ensure continuous improvement.
- Assists with QI monitoring and collection of data in collaboration with clinical manager.
- Ensures staff knowledge and monitors compliance with universal precautions, infection control, quality assurance, regulatory standards, and quality of service standards and policies for assigned clinical area. Responsible for ensuring exam rooms, treatment rooms, and waiting area are maintained in conformance with regional, facility, and regulatory standards.
- Ensures proper inventory levels of clinical and pharmaceutical supplies are maintained and that security and storage precautions are observed.
- Provides input during the development cycle of team budget. Assists clinical manager in monitoring of team budget. Promotes financial and budget understanding and ownership among team members.
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Requirements |
Basic Qualifications:
- Current Georgia RN License
- Current BLS certification
- Three years of nursing experience, preferably in the specialty of the assigned area
- Two years of demonstrated strong leadership and organizational skills
- Demonstrated effective interpersonal skills and communication skills
- Complete a Customer Service Assessment
Preferred Qualifications:
- BSN
- Supervisory experience
- Ambulatory Care experience
- Customer service aptitude demonstrated through Customer Service Assessment
Primary Location: Georgia-Atlanta
Scheduled Hours (1-40): 40
Shift: Day
Working Days: Monday-Friday
Working Hours Start: 7:00am
Working Hours End: 4:00pm
Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group: UFCW - Local 1996
Job Level: Team Leader/Supervisor
Job: Nursing Licensed
Public Department Name: Gastroenterology
Travel: No
Job Eligible for Benefits: Yes
External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.
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