No matter what your job title, the work you do at Kaiser Permanente supports the health and well-being of our members. All 8.7 million of them. That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. With locations across the United States, we offer the opportunity to build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.
This position is responsible for providing analytical and process support to the HealthConnect / Epic Operations team and the end users of the various Epic application systems. The Senior AC evaluates functional user requirements and provides recommendations to build, modify, and enhance the respective Epic system accordingly. The AC will interact with vendor and business owners to identify alternate solutions, and risk mitigation strategies. The Senior AC will assist other ACs in developing best practices to improve configuration and documentation processes. This position will also be required to assist management in enhancing the overall utilization of the Epic system. The incumbent will be responsible for rotating through after hours and weekend on call as necessary. This position may require travel throughout the region as necessary addressing system concerns.
Essential Functions
- Serve as subject matter expert on EPIC functionality. Responsible for patient safety, physician satisfaction and SOX requirements associated with software changes.
- Provides technical guidance to peers ensuring that best practices are being leveraged, and common standards and processes are being followed
- Collaborates with physicians, business partners, and IT partners to create and implement solutions for areas of improvement, identify optimization opportunities.
- Responsible for identifying and managing application errors and system enhancement requests.
- Responsible for testing the Epic system, including any configurations, customizations, and new releases, prior to product implementation.
- Troubleshoot and assist the project team with Epic system issues
- Responsible for communicating system changes to the end user and training staff.
- Responsible for configuration of KPHC PCs and printers are configured properly to support the KP GA region business imperatives
- Assists with the development of ongoing maintenance and support procedures for the Epic system.
- Acts as the liaison between the Epic vendor and KP.
- Assists with the design, development, and testing of system.
- Perform other duties as assigned. Will be required to be on call or on site during periods of system cutover (including weekends and off hours)
- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.
- Your access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.
- May perform other duties as assigned.
- In addition to defined technical requirements, you will be accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Promise, and specific departmental/organizational initiatives. You also will be accountable to consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
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