Description |
We the people of Kaiser Permanente believe in the endless pursuit of excellence, and in health and well-being for all. At Kaiser Permanente Mid-Atlantic States, we've built our culture on communication, teamwork, and respect. From our financial professionals and IT team members to our RNs and physicians on the front line of care-we work together to support each other's goals and promote a balance between work and life. And we do it all in a dynamic landscape. From the excitement of our nation's capital to the scenic coastlines of Maryland and Virginia, the Mid-Atlantic area offers plenty of year-round activity, making it the perfect place for you and your family to call home. Join us.
To support the Clinical Coordinator in providing high quality customer service for both internal and external customer.
Essential Functions:
- Provides direct patient care, triage member calls, makes patient call-backs for providers, performs patient teaching, and performs and assists with procedures (Based on provider orders) and applicable regulatory laws.
- Coordinates patient care for hospital admissions, specialty referrals, IV Care for AHC, new mom assessment protocol (OB), MCCP (Peds), and ancillary support departments.
- Makes monthly staffing schedules and day-to-day work assignments to department staff.
- Assesses workloads, on an on-going basis and makes special assignments, during peak and slow periods.
- Collects and codes department time sheets
- Calls in staff to meet minimum staffing requirements, including authorizing overtime, coordinating with other clinical teams to cover staff shortages and processes provider schedule changes when delegated by the Clinical Coordinator.
- Handles difficult and problematic work situations, including resolving member issues.
- Serves as resource for other staff members by answering questions.
- Orients new staff, and identifies staff needs for training (and provides in-service training as needed).
- Performs special projects as assigned by the CC.
- Routinely provides feedback to CC for staff performance, work habits, and barriers to efficient, high quality work.
- Assists development and revision of department procedures.
- Performs other related duties as directed.
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Requirements |
Basic Qualifications:
- A least one (1) year of current experience in HMO or ambulatory setting with emphasis in patient education is required.
- Experience in IV Therapy is required.
- Current RN license in appropriate jurisdiction is required.
- Proficiency in the use of applicable computer software.
- Demonstrated effective interpersonal and communications skills are required.
- Demonstrated knowledge of clinical systems and processes is required.
Preferred Qualifications:
- Previous experience in a leadership role is preferred.
- B.S.N. is preferred.Experience with leadership by example, team building, process improvement, organization skills, communications, and collaboration with team members.
- Leadership and communications skills including KP preferred huddle techniques, AIDET, CARE
- Knowledge and support/facilitation of the UBT process
- Orthopedic patient care in an advanced ambulatory or inpatient setting
- Podiatry patient care in an advanced ambulatory or inpatient setting
- Surgical patient care in an advanced ambulatory or inpatient setting
- Experience assisting in surgical procedures and wound care (including wound vac)
- Knowledge of Microsoft Office suite
Primary Location: Virginia-Springfield
Scheduled Hours (1-40): 40
Shift: Day
Working Days: Monday-Friday
Working Hours Start: 0830
Working Hours End: 1700
Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group: UFCW - Local 400
Job Level: Individual Contributor
Job: Nursing Licensed
Public Department Name: Orthopedics and Podiatry
Travel: Yes, 15% of the time
Job Eligible for Benefits: Yes
External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.
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