Position Description:

The Technical Deployment Analyst is responsible for performing software installations and upgrades to customer environments. The Technical Deployment Analyst provides support and customer service throughout the application deployment activities.

Primary Responsibilities:

• Perform all application deployment activities for customers during scheduled downtime
• Complete all post-deployment testing to insure successful application installation
• Resolve customer questions related to the application deployment
• Responsible for analyzing and troubleshooting all issues reported during deployment process
• Participates in package acceptance in conjunction with Software Quality, Development and Release Engineering prior to releasing newer application versions
• Utilize metrics to measure and manage effectiveness of team and individuals
• Accountable for client satisfaction during software installation and upgrade
• Primary resource for escalated issues related to the software installation
• Mentors staff members with less experience
• Proactive client communications to ensure client satisfaction
• Replication, documentation and prioritization of software defects identified during software deployment
• Experience as a network analyst, programmer, DBA or System Administrator a plus
• Analyzes and investigates.
• Provides explanations and interpretations within area of expertise.
  

Requirements:

• Associates Degree
• 2+ years experience in Customer Service within the Healthcare Industry
• 1+ Years experience as a network analyst, programmer, DBA or System Administrator
• Work Hours: Monday thru Friday 8:30 AM to 5:30 PM

Assets:

• Bachelor or Masters Degree a plus
• Any background in relational  database is preferred, such as Microsoft SQL or Oracle

OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights processing health information that relates directly to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.