Description |
This is more than a job posting for the Kohler Company, one of the oldest and largest privately held companies in North America. This is an invitation to collaborate and ply your craft in a creative, conscious and characterful culture.
As a Bilingual (English/Spanish) Customer Service Representative, this is your unique opportunity to set your mark and live on the leading edge. If you are an individual fluent with speaking and writing in English and Spanish, we'd like to invite you to apply for this role. Under the general direction of the Group Leader of Kohler Konnect, you will respond to inquiries from HR customers across the globe.
HOW YOU WILL CONTRIBUTE
* Document customer inquiries in the case management system, follow established work-flow, take appropriate action, communicate with HR customers, and follow-up for timely resolution.
* Process workflow events (i.e., new hires, terminations, retirements, and deaths) by entering, updating, and/or verifying appropriate associate data. Distribute appropriate information and forms, receive completed forms, and review forms for accuracy while updating appropriate systems.
* Assist with incoming mail, scanning, and miscellaneous duties during off-line time as needed.
* Consistently deliver excellent service in a new and constantly changing environment.
* Adapt to changes in system/process developments.
* Understand the complexity of Kohler's diverse environment (i.e., workforce, locations, organization, and benefit plans).
* Accept the changing strategies, philosophies, and initiatives of Kohler Human Resources.
* Assist HR customers through cultural change processes
* Anticipate and read HR customer needs and gather appropriate resources to meet them.
* Become a proficient user of Kohler Konnect's systems and software applications (i.e., case management, SAP, Internet Explorer) and stay current on new and changing procedures, practices, and technology.
* Balance timely telephone customer service with case work to meet HR customer expectations and ensure that plan materials are sent out promptly.
* Respond to increasing HR customer volume and case complexity.
MINIMUM REQUIREMENTS - WHAT YOU NEED TO QUALIFY
* High school diploma or equivalent with prior customer service experience is required.
* Must be fluent in English as well as Spanish.
* In addition, the representative must be a team player, and have good organizational skills with the ability to handle multiple tasks simultaneously while accessing and procuring accurate information in a fast-paced Windows/SAP computer environment.
SKILL PREFERENCES - HOW YOU CAN STAND OUT
* Human Resources experience
* Tech Savvy, proficiency with MS Office programs as well as the ability to navigate internet and software programs
ABOUT THE COMPANY
Beyond competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at company website .
Since 1873, our life's work has been to contribute to a higher level of gracious living for those who are touched by our products and services. Today, over 50 leading edge Kohler brands deliver on that promise to customers in six continents- a testament to the craft of over 30,0 associates and the culture in which they operate.
As Kohler associates we are stewards of our craft, our culture, our environment and our communities. We care about our work and are committed to a single level of quality. We forge our own path. And in turn, experience the joy of discovery and the opportunity to grow.
If you're ready to contribute to our culture and set your mark, apply today at kohler.jobs.
We are an equal opportunity employer.
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Requirements |
See job description.
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