Description |
Bi-LingualCall Center Sales Represenatives (Spanish) Tracking Code 7862 Job Description Overview: Sell products over the phone and assist customers through the buying process. Resolve customer service issues and provide solutions in a friendly, courteous, efficient, and accurate manner. Will work with Spanish speaking callers. Responding to Spanish email, calls and oder processing inquiries. Job Qualifications: - Possess excellent speaking voice and vocabulary - Able to type a minimum of 25 WPM - Must be able to successfully complete training and pass exam - Effective use of computer skills - Exhibit excellent customer service skills - Must read, write, and speak English along withSpanish fluently. Duties and Responsibilities: Answer Inbound Catalog Order Calls and Customer Service Inquiries * Meet productivity guidelines and standards, such as calls per hour, occupancy, conversion rate, upsell quotas, quality assurance tape score, key code accuracy. * Enter phone orders accurately into order entry system. * Enter and process catalog requests / removals. * Accurately utilize customer tracking and consistently comment accounts to ensure a high level of service through follow-up. * Resolve customer service and satisfaction issues relating, but not limited to; questions regarding returns, exchanges, order status, package tracking, billing issues, store searches, and gift cards. * Verify all customer order information to ensure the accuracy and successful completion of the customers order. Catalog, Product, Sales, and Customer Service Knowledge * Assist customers with add on products, offer alternatives and provide solutions. * Assist customers and Call Center staff to resolve product related issues. * Provide customers with product information and assist callers by answering their questions. * Accountable for knowledge of current catalog, as well as past catalogs. * Accountable for knowledge of current product, as well as past product. * Attendance of, participation in, and mandatory note taking for Call Center product and on-going sales and customer service training sessions. Communication and Working with Peers, Supervisors and Management * Maintain desk and help to keep Call Center in a neat and orderly manner. * Responsible for Communicating training needs and any issues / concerns to Supervisors and Management. * Assist with new hire training. * Accountable for reading all memos and communication boards throughout the Call Center daily. * Uphold and adhere to all Call Center policies and procedures. * Maintain accurate time in attendance, as well as uphold and adhere to Call Center Attendance Policy. * Assist with the mail opening process. * Lead by example. * Other duties as assigned. URBN3 Required Skills - Proven customer service skills; ideally in call center environment - Pleasant, clear speaking voice - Type at least 25 wpm Job Location Trenton, South Carolina, United States Position Type Full-Time/Regular
|
Requirements |
See job description.
|
|
