Description |
Our upbeat and adaptable Customer Service Coaches relish their roles as mentors, helping their representative team members improve and exceed even their own expectations on the job. Your interpersonal skills will take center stage as you educate and motivate your team of reps to offer stellar customer service to T-Mobile customers from all across the country. You'll adapt to change quickly and model a positive, can-do attitude for your reps while showcasing your time management and multi-tasking skills. Your knack for grace under pressure will allow you to shine in this role. Further, the very best Coaches are tapped for special projects which may include travel and exposure to other functional areas within T-Mobile, with an eye toward fantastic career advancement opportunities. LEADERSHIP - ARE YOU A LEADER COACH? As a Leader you will be responsible for building effective teams, setting performance direction, holding others accountable, delegating, motivating, and coaching and developing others. Also accountable for driving results and leading through change. Minimum Required Strong commitment to world class customer service Superior oral and written communication skills Superb leadership and interpersonal skills A knack for effective time management, organization and prioritizing Two to five years customer service One to two years management/supervisory experience leading teams (call center environment preferred) Team facilitation and training skills Strong decision making, change management and negotiation skills Ability to work well and quickly under pressure Must be fluent in English and Spanish Education Minimum Required High School Diploma/GED America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,0 points of distribution. You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more. T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce. Req Number: 13006818
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