Description |
!*!No matter what your job title, the work you do at Kaiser Permanente Georgia supports the health and well-being of our Atlanta-area members.
That's because each of us-from our allied health professionals to our RNs-shares a commitment to providing the best possible care experience. Come build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.
The Clinical Supervisor provides direct supervision and coaching for Health plan staff within a specific team or facility, working with the Lead MD's and MOA, to create a high performance teams providing integrated and coordinated care that delights our customers leading to loyalty and retention. He/She collaborates with the Lead MD(s) and MOA in managing the health care team(s) financial performance, staffing and resource allocation within defined parameters that enhances the overall performance of the team, facility, and organization. This position ensures the delivery of high quality care and service that meets defined standards and consistent compliance with clinical guidelines and processes optimizing operational excellence.
Essential Functions:
- Assists in the facilitation and building of self-directed teams, by demonstrating effective team management skills (negotiation, conflict resolution, mentoring, coaching, giving and receiving feedback).
- Assists in the development and monitoring of team/facility budgets and financial performance using quantitative information to manage and make decisions that enhance the team's, facility and organizational performance.
- Expresses self clearly and communicates timely and accurate information both in one to one interactions and groups, allowing for flow of information. Plans, coordinates, and facilitates facility and/or team meetings with the Lead MD.
- Participates in the interviewing and selection of team members that meet the clinical and behavioral parameters of a high performance team. Coordinates selection process and orientation and training of new health care team members.
- Manages team conflict effectively, fostering collaboration and resolution.
- Makes timely, ethical, and firm business and clinical decisions.
- Evaluates team members, receiving team input and participation to provide timely and specific feedback and counseling, which improves performance and staff development, conforming with regional policy and procedures. Develops individual goals and action plans for achievement, against established performance standards. Coordinates performance review process with Lead MD and serves as the liaison for input to performance from those outside of the health care team.
- Case management for patients which requires coordination with QRM, other providers, social workers, community and other alternative care interventions.
- Documents patient history and interventions, using computerized and electronic systems and processes to optimize patient care delivery.
- Ensures customer concerns are resolved by self and the team, integrating changes to meet customer needs.
- Demonstrates excellent clinical knowledge and judgment, incorporating continuous learning for self and the team that enhances delivery of care and maintains clinical competence.
- Values diversity, fostering respect, appreciation, and inclusion of diversity within the team and in the delivery of culturally sensitive care.
- Collaborates with clinical educators in identifying and meeting the educational requirements of the team, ensuring incorporation.
- Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. Applicable federal, state and local laws, rules and regulations and applicable accreditation standard.
- Manages systems and processes that support patient flow and care provided by the practitioners.
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Requirements |
Basic Qualifications:
- Registered Nurse.
- Current and valid Georgia licensure.
- CPR, BLS.
- Demonstrated strong clinical knowledge base and judgment, preferably in an ambulatory/ER care setting.
- A minimum of 3 years of supervisory experience, preferably in an ambulatory setting.
- Experience in managing patients and families with complex medical, psycho/social problems.
- Knowledge of adult learning theory and experience in teaching/education. Ability to analyze, integrate, and use quantitative data information in making business decisions and problem solving.
- Ability to establish and manage budgets and capitated agreements.
- Complete a Customer Service Assessment.
Preferred Qualifications:
- Bachelor's of Science preferred.
- Emergency Room and/or Ambulatory Care nursing experience and/or supervision.
- Customer service aptitude demonstrated through Customer Service Assessment.
Primary Location: Georgia-Atlanta
Scheduled Hours (1-40): 40
Shift: Day
Working Days: Mon - Fri
Working Hours Start: 8:00 AM
Working Hours End: 5:00 PM
Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group: Salaried Employees
Job Level: Team Leader/Supervisor
Job: Nursing Licensed
Public Department Name: Oncology
Travel: Yes, 10% of the time
Job Eligible for Benefits: Yes
External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.
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