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Bilingual Spanish Contact Center Online Banking Representative-1300690Consideration Now for Future Openings Bilingual Spanish Contact Center Online Banking RepresentativeWe invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Contact Center Online Banking Representative is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding prescribed customer service levels and executing operational objectives. This position handles a high volume of in-bound calls in a fast paced environment related to trouble shooting basic on-line and mobile banking issues. This position's work schedule may include occasional evenings and Saturdays. This position also requires sitting for extended periods of time and using a standard headset while communicating with customers by phone.Position CompetenciesSuccessful incumbents possess functional and technical skills, technical learning, problem solving skills, are informing, a drive for results, written communication skills, ethics and values, composure, listening skills and are focused on the customer.Comerica anticipates future openings for this position and welcomes you to apply and submit a resume. Comerica Bank uses IBM Lotus Notes for database, calendaring and e-mail functions.Reporting Information/LocationThis Bilingual-Spanish Contact Center Online Banking Representative position is located at 975 S. Opdyke Rd, Auburn Hills, MI and reports to the Contact Center Supervisor. This position has no direct reports.Position Responsibilities1. Servicea. Meet or exceed individual productivity and quality referral goals.b. Analyze and resolve problems quickly while communicating effectively and documenting responses.c. Provide remarkable customer service by handling inbound and outbound customer service calls and offering problem resolution.d. Resolve customer disputes such as late charges, missing payments and misapplied payments.e. Troubleshoot and resolve on-line and mobile banking issues with emphasis on customer service.f. Develop an in-depth knowledge of consumer products and services and referring loans and deposit products to consumer and small business customers.g. Actively participate in sales meetings and offer creative ideas.2. Compliance/Operationsa. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training.b. Adhere to all contact center audit and compliance standards.c. Control losses by following policies and procedures.d. Successfully complete Contact Center training.3. Teamworka. Support our national contact centers and customers in various markets.b. Participate in team meetings, huddles and training.c. Provide suggestions to activities as it relates to promoting products.Total RewardsWe know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.TravelTravel is not required of this position.QualificationsQualifications- High school diploma or general education diploma (GED)- 3 years customer service experience- 3 years of retail, financial sales or call/contact center experience- 3 years Microsoft Windows applications, systems data entry and internet search experience- 1 year of technical helpdesk experienceComerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth & Institutional Management. Comerica's more than 9,200 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.Upon offer, Comerica conducts a comprehensive background check and a hair follicle drug test. Upon hire, a fingerprinting check is completed.Comerica is proud to be an Equal Opportunity Employer, committed to workplace diversity.Primary Location: US-MI-Auburn HillsJob: Customer ServiceSchedule: Full-timeShift: Day ShiftWork Hours (Example: 8:00am - 5:00pm Monday - Friday): 8:00am - 8:00pm Monday - Friday (Various 40 hour work week schedules may be available)Travel: NoCompany Description:Careers at Comerica BankExtraordinary people. Exciting possibilities. Your success is what's next with Comerica.In the highly competitive world of financial services, there's one thing that sets a company apart - its talent. At Comerica, over 9,0 colleagues bring their expertise, enthusiasm and creativity to work every day and help create a force that's leading the industry.We're committed to making Comerica a great place to work. A place you can be proud to be a part of, where your talents are embraced and your efforts are encouraged and supported. We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica so special. Discover how you can be a part of what's next.
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