Description |
Eligibility Specialist - Spanish Speaking Preferred Location: Phoenix, AZ SUMMARY Screens and assists with the application process for the health centers discount program and other medical assistance programs available ESSENTIAL DUTIES AND RESPONSIBILITIES Creates and completes accurate applications for medical assistance programs offered by the health center. Income and other required information is correctly transferred into the Practice Management System and appropriate discount plan is given to all eligible patients. Meets productivity requirements and works with team members to assure efficient use of time and service to the patients. Provides excellent customer service at all times in a culturally sensitive way. Has a good understanding of the rules and regulations regarding medical assistance programs offered by the organization and promptly applies all changes, as instructed by the department manager. Participates in trainings offered by the department manager, or the health center, as approved. Produces accurate work and passes audits according to expectations by management. Possesses the ability and willingness to learn about and execute implementation of new medical assistance programs. Spanish Language skills a plus ADDITIONAL RESPONSIBILITIES - Promotes positive patient/guest relation in accordance with Health Centers policies, providing a high level of quality in personal attention and service to patients and visitors. - Observes organizational policies concerning unscheduled absences and reports unscheduled absences in accordance with departmental procedures. Have 3 or fewer occurrences of unscheduled absences in a twelve month period. - If in a nonexempt position, does not incur excessive overtime. Does not work overtime without prior written approval of his/her supervisor. If in a supervisory position, controls the overtime expended by his/her subordinates within the policies and practices of the facility. - Complies with the organization Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department. Maintains familiarity with and abide by all established facility and departmental policies and procedures, noting changes when they are published/posted. Conducts himself/herself in a manner consistent with the Mission Statement and Values of the Health Center. - Reports to work at the start of the shift 98% of the days scheduled. Follows the work rotation schedule. Explains and gives proper notification of absenteeism, as outlined in the facility Policies and Procedures. Attends a minimum of 98% of the staff meetings. Reads and signs off on all minutes of the meetings not attended. Participates in committees as assigned. Maintains 100% attendance at mandatory skill/departmental updates. Seeks out facility or external education/training that would further develop individual skills, experience or knowledge necessary for a high standard of functioning in his/her job. - Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function. - Dresses according to the organizations dress code policy and procedure, as well as, complies with specific departmental regulations pertaining to employee appearance. - Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Maintain consistent, timely communication regarding all facets of departmental activities with his/her co-workers, therefore, demonstrating good customer service skills with both external and internal customers. QUALIFICATIONS EDUCATION and/or EXPERIENCE Associates Degree and/or two years of relevant experience in benefit qualification, assessment and/or processing. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Joe2013
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Requirements |
See job description.
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