Description |
!*!No matter what your job title, the work you do at Kaiser Permanente Georgia supports the health and well-being of our Atlanta-area members.
That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. Come build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.
This Account Manager achieves membership and enrollment goals by establishing and maintaining positive professional, long-term relationships with high level managers of small (<51>
Essential Functions:
- Conserves group membership each month by contacting every group during the sensitive period before their renewal to convince the decision-maker to accept their increased premium amount. Untangles the series of complex factors that go into the actuarial formula that calculates the new premium so that the small business owner fully understands the reasons for and the validity of the new premium pricing. Uses their influence skills to persuade the business owner not to consider our competitors' health insurance plans as a replacement for KP-GA. Clarifies any areas of confusion surrounding the underwriting requirements so that the group remains in compliance with state and federal law and KP-GA's pricing rules.
- Customer Service: Provides a high level of service to internal and external customers, consultants and brokers. Visibly demonstrates a service focus in all interactions. Persuasively differentiates Kaiser on the basis of service quality and medical quality on an ongoing basis.
- Competitor and Market Knowledge: Monitors the Health Plan's competitive position with existing territory. Identifies competitive strengths and can effectively use this knowledge as the basis for an effective account management strategy. Recognizes competitive weaknesses, opportunities and threats. Recommends changes in marketing strategy to Manager Account Management and Service to maximize Kaiser Permanente's competitive position.
- Market Reporting: Monitors territory on a continuing basis and communicates market trends, competition, economic changes, and other activities, which might affect the renewal and sales/marketing effort. Routinely reports these assessments along with recommended changes to the Manager of Account Management and Service and other key leadership as appropriate.
- Professional Development: Attends regional training programs and special seminars to keep abreast of new health care/employee benefit laws, programs and national issues. Continually increases knowledge of local competitors and labor markets. Acquires and maintains detailed knowledge of Kaiser Permanente programs/products, industry practices and employer groups.
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Requirements |
Basic Qualifications:
- BA/BS in marketing, business, health care or related field with one (1) year of outside contact work, or equivalent combination of education and experience
- Georgia Insurance License required within 90-day probationary period
- Continuing education as required by Georgia Department of Insurance
- Valid Georgia Driver's License
- Ability to establish positive, professional relationships with corporate managers and directors in small-size organizations with varied decision making styles and in a variety of corporate cultures
- Thorough understanding of marketing/sales and account management principles and techniques.
- Demonstrated successful application of account management/consulting skills with upper level managers or directors of small-size organizations
- Thorough knowledge of insurance industry and HMO regulations, including State and Federal laws
- Thorough understanding of employee benefits and health care industry
Preferred Qualifications:
- Direct experience in the HMO, health insurance or related field preferred.
- Demonstrated successful application of sales and account management skills preferred.
Primary Location: Georgia-Atlanta
Scheduled Hours (1-40): 40
Shift: Day
Working Days: Mon - Fri
Working Hours Start: 8;00 AM
Working Hours End: 5;00 PM
Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group: Salaried Employees
Job Level: Individual Contributor
Job: Sales and Marketing
Public Department Name: Sales
Travel: Yes, 15% of the time
Job Eligible for Benefits: Yes
External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.
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