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Title: Customer Care Associate in Allentown, PA. Training starts June 24. Spanish/English bilingual a plusLocation: United States-Pennsylvania-AllentownOther Locations:One of Lehigh Valley''s Top Workplaces!Exciting full time opportunity with excellent benefits!Bilingual Spanish speaking candidates encouraged to apply!AARP Customer Care Associate - Full Time, Training Starts June 24, 2013WHAT ARE THE RESPONSIBILITIES OF THE POSITION?Our work environment is fast paced and customer satisfaction is our top priority. Specific responsibilities include answering customer initiated inbound phone calls, responding to their questions and providing consultation a s appropriate on policy or customer issues. Candidates must be able to work within established and measurable call center metrics.EXPECTATIONS INCLUDE:-Excellent verbal and written communication skills-Enjoying talking with and assisting customers over the telephone, even when customer may be frustrated, confused, or upset-Ability to work in a very structured work environment that has assigned work schedules and breaks. Must also be able to work in an environment in which quality monitoring and feedback from your manager occurs regularly-Proficiency with the computer in order to access information from various programs-Ability to work in a multi-tasking environment, talking to customers while simultaneously accessing multiple screens on the computer system-Ability to maintain a high level of professionalism, excellent work ethic and personal accountability-Adherence to assigned work schedule and demonstration of reliable attendance-Self-motivation to reach and exceed goalsWHAT QUALIFICATIONS ARE WE LOOKING FOR?We are looking for energetic, dynamic professionals driven to be successful. Candidates with previous customer service, call center/contact center, retail, claims, or agency experience preferred. Qualifications include:* High school diploma or equivalent required, college degree a plus * Advanced multi-tasking ability, ability to assist customer on phone while navigating through 8 programs, windows * Minimum 2 years experience working in a Windows based computer environment required * Previous customer service and/or call center experience preferred * Professional with strong verbal communication skills and excellent phone manner * Ability to adjust and succeed in a rapidly changing environment * Spanish-English bilingual a plus, but not required. Receive a 5% language differential when qualified to take calls in Spanish.WHY JOIN THE HARTFORD? With more than 200 years of expertise, The Hartford (NYSE: HIG) is a leader in property and casualty insurance, group benefits and mutual funds. The company offers a full complement of business insurance coverages, auto and home insurance, employee benefits and a family of mutual funds to help its customers prepare for the unexpected, protect what is most important to them, and prevail in the event the unexpected happens. Headquartered in Hartford, Conn., the company has approximately 20,0 employees located throughout the country. The Hartford reported 2012 revenues of $26.4 billion.Throughout its history, the company has delivered on its promises to agents, brokers and customers, insuring some of the nation's most historic construction projects, such as the Golden Gate Bridge and the Hoover Dam. The Hartford has also paid claims related to some of America's largest disasters, including the Great Chicago Fire of 1871, the San Francisco Earthquake of 1906, the September 11 terrorist attacks, and more recently, Hurricane Katrina and Storm Sandy.More information about the company and its product offerings is available atw.thehartford.com. Join us on Facebook atw.facebook.com/TheHartford. Follow us on Twitter atw.twitter.com/TheHartford.The Hartford's biggest competitive advantage is its employees. We hire a broad range of talented teammates from diverse backgrounds and cultures. We look for teammates who share our vision to be an exceptional company celebrated for financial performance, character, and customer value.The Hartford is widely recognized for its service excellence, sustainability practices, and trust and integrity. The company has been recognized by:
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