Description |
Bilingual Spanish Inbound RepresentativeLocation: Troy, MISalary Range: $10/hourExempt/Non-Exempt: Non-ExemptBenefits: Health, Dental, Vision and Life/Disability Insurance including 401(k)Employment Type: OtherDepartment: OperationsDescription: Job Description:Dialogue Marketing is looking for high quality motivated customer service representatives for our inbound team.Our company strives for excellence and we believe that starts from the moment you walk in the door. We offer a competitive salary, a great working environment, and an opportunity for professional growth in the contact center industry.About the Company:Dialogue Marketing is full-service marketing strategy and customer interaction center that has been serving clients since 1978.Dialogue Marketing has experienced over 20 years of positive growth by focusing on core service markets and leveraging technology to provide innovative marketing solutions. Fostered under an entrepreneurial culture, Dialogue Marketing has grown into an industry leader in business acquisition strategies and customer relationship solutions.*Dialogue Marketing is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation. Smoke-free and Drug-free work environment.Duties: ? Answering telephone call inquiries and promoting an organization''s products and services.? Responsible for researching and resolving complaints to ensure customer retention and satisfaction.? Basic Customer Service calls including; billing, address change, simplistic technical support and general plan detail.? Maintain a quality monitoring score of 85% or greater.? Other duties as assigned by the supervisor.Qualifications: Qualifications:? English and/or Bilingual Spanish? Minimum of 1 year of previous customer service experience; strongly prefer call center customer service experience.? Minimum of a high school diploma or GED, some college preferred.? Demonstrated MS Word and Excel skills? Type 25 WPM? Detail Orientated, Friendly, Courteous, Outgoing, and able to Multitask.
|
Requirements |
See job description.
|
|
