Description |
Job Type: ClientRefCode: 2013-7505 Bank of Oklahoma has an immediate opening for a Bilingla Universal Banker. The Universal Banker is primarily responsible for retaining and expanding client relationships and solicits new retail business from existing and prospective clients by offering bank products and services while maintaining service standards and transaction responsibilities; marketing in branch lobby and by phone, Bank products and services; participating in periodic Branch promotions through creation and implementation of promotions; performing all regular teller transactions such as receipt, disbursement, and recording of monies. Consistently meets or exceeds the clients and prospects expectations. Responsibilities: Provides a variety of teller transactions for clients, i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunities to develop client relationships and identify sales opportunities; utilizes basic sales techniques to influence client/prospect to buy the Banks products and services. Discusses and identifies client needs; sells a full range of retail products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives. Opens new deposit accounts; originates and closes consumer and small business loans; handles the collection of all required loan documents, i.e., financial statements, collateral verification; forwards to consumer loan operations for processing. Resolves a variety of simple to complex walk-in client problems (i.e., reconstruction of account transactions, account balance discrepancies, multiple account linkages/combined statements, unauthorized transaction claims, TransFund card/checkcard problems, installment loan payoff discrepancies, etc.) Accepts stop payment requests; processes requests for funds transfers, loan/line of credit payments, address changes and account research for clients, often under difficult and/or stressful circumstances. Uses available resources for problem resolution, which may involve analysis of information received from Research & Adjustments, Internal Client Services, Card Services, TransFund or other internal BOk departments. Must be knowledgeable of and able to navigate through deposit and teller automation applications. Markets a full range of consumer banking services to existing and potential clients through proactive techniques such as lobby greetings, outbound telemarketing calls and utilization of SSI practices including execution of weekly targets and tactics. Develops and maintains a continual referral network through the use of prospect books and pending files. Researches to find out what banking product the prospect uses, what financial service needs he/she has, and asks the client for the business; follows up with the prospect within days either by letter or phone. Identifies other cross-sell opportunities and refers clients and prospects to the BOSC Investment Center, BOk Mortgage, Treasury Services, Trust, Commercial Banking, etc. Qualifications: This level of knowledge is normally acquired through completion of an Associates Degrees in Business related field or 3 years equivalent experience in retail sales, customer service, or teller operations. Working knowledge of branch banking and/or retail sales operations General knowledge of consumer lending and regulatory requirements Excellent sales skills both in person and via telephone Ability to communicate effectively and courteously, and to gain information from individuals/clients Basic math skills (addition, subtraction, multiplication, division) in order to balance accounts Working knowledge of PC; good 10 key skills Good interpersonal and team building skills Bilingual Spanish speaking Preferences: Self-motivated/goal oriented; General knowledge of retail banking products, services, and delivery systems. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as created by the S.A.F.E. Act of 2008. Information on the registration process can be found at the NMLS Resource Center located at http://mortgage.nationwidelicensingsystem.org. Please refer to the Federal Registration option on the NMLS toolbar. *LI-KM1
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Requirements |
See job description.
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