Description |
Negotiates and collects payments on past due accounts and ensures customer and employee satisfaction by providing outstanding customer service to both internal and external customers. As the third level of escalation in the Financial Care progression, the Representative assists the Supervisor in daily work allocation and acts as a resource for team members including handling escalated calls. Minimum Required T-Mobile Call Center/ Financial Care experienceCollections experienceMust be fluent in English and Spanish Education Minimum Required High School Diploma/GEDBased in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,0 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more. T-Mobile is an equal opportunity employer (EOE). Req Number: 13006819
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Requirements |
See job description.
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