Description |
Bi-Lingual (English/Spanish) Customer Relations Specialist - Parts Services-WIC02311 Description At Bombardier, 65,400 employees in 23 countries work together to move people forward around the globe-one good idea at a time. If you have a good idea, well provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel. In your role, you will: Assist internal and external customers with billing inquiries, order placement, order follow-up, formal quotations and other, customer service related inquiries, ensuring customer satisfaction and timely procurement of parts, materials and supplies. Note: Shift to be determined -- applicants must be willing and able to work any shift. Must be Bi-lingual (English/Spanish). ESSENTIAL FUNCTIONS - Adhere to General Work Requirements Process invoicing corrections including, but not limited to, credits, debits, special programs and returns Grant financial consideration to customers within Parts Services guidelines Determine alternate part number applicability according to inspection of old part, customer request, parts catalogs, blueprints or other methods Receive payment or obtain credit authorization including reviewing updated credit restriction list prior to releasing any order including holding shipment of all questionable accounts until release is obtained from appropriate personnel Ability to review and understand Governmental Regulations and listings (i.e. ITAR, Military Watch, MK Denial, Embargoed Countries, etc.) Determine quickest and/or most cost effective method of shipping parts to customers Manage customer back-orders to correct errors and to ensure timely delivery including follow-up of back-orders by checking on progress of urgent requirements and working with AOG Specialists on (AOG) orders and notifying Material Logistics agent of repeat interest regarding specific non-stock items - Determine Smart Parts, Warranty or Service Bulletin coverage for customers by working with proper departments or using Bombardier computer systems. Ensure customers adhere to Smart Parts and Warranty guidelines Meet required targets or KPIs regarding output, quality and customer satisfaction Qualifications As our ideal candidate, you will meet the following requirements: - Must be bi-lingual (English/Spanish) - Minimum of 1 year sales/customer relations experience - Excellent verbal and written communication skills - Ability to multi-task - Ability to meet expectations while working to meet specific deadlines - Ability to work independently as well as part of a Team environment - Basic knowledge of effective business communications in both verbal and written form - Basic knowledge of principles and processes necessary to provide excellent customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques - Skill in listening to internal and external customers and asking appropriate questions so as to gain information ADDITIONAL DESIRED/PREFERRED QUALIFICATIONS - Basic ability to read and interpret contracts - Basic knowledge of aircraft parts and terminology - Formal Customer Service Training - Working knowledge of Bombardier Aerospace computer programs (SAP, IBM3090, Lotus notes and other legacy applications) - Working knowledge of Illustrated Parts Catalog (IPC) and Service Bulletin Manuals General knowledge of aircraft terms and / or General Aircraft Familiarization Training - Basic knowledge of sales and marketing, including principles and methods involved in promoting and selling services Join us! Bombardier is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. We thank all applicants for their interest; however, only those under consideration will be contacted. Please continue to watch our website and apply for additional positions that you are qualified for and may be of interest to you. Job:Customer Service Primary Location:US-KS-Wichita 67209 Zip Code US Organization:Aerospace Schedule:Full-time Employee Status:Regular Job Posting:24.05.2013, 8:58:46 AM
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