Customer Care Associate (Bilingual) - Littleton, Colorado, United States
Job information
Posted by: Specialilzed Loan Servicing, LLC  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 254513693 / Latpro-2495808  Date posted: Jun-02-2013 State, Zip: Colorado, 80163
Description Customer Care Associate (Bilingual)Job Type: Full-TimeLocation: Highlands Ranch, COJob Description:SPECIALIZED LOAN SERVICING, LLC is a rapidly growing financial services company located in Highlands Ranch, Colorado. We believe that state-of-the-art technology and the best staff in the industry leads to success. SLS was established in August 2003 as a fee-based, third-party loan residential mortgage loan servicer. We provide the ongoing administration of residential loans on behalf of mortgage investors. SLS offers a professional environment coupled with an attractive compensation and benefits package.Specialized Loan Servicing, LLC is an Equal Opportunity Employer.POSITION SUMMARYThe Advanced Products Agent is responsible for inbound calls regarding mortgage questions such as taxes, hazard insurance, escrow analyses, mortgage payments, principle curtailments, document copies, optional insurance, account balances, verifications of mortgage, year-end information, methods of payment and payoffs for advanced products and/or loans with advanced features such as Option ARMs, HELOCs, ARMs, Escrow, or DSI.ESSENTIAL DUTIES AND RESPONSIBILITIESHandle inbound calls regarding advanced product or feature loans.Develop and maintain up-to-date knowledge of policies and procedures via training classes, on-line policies / procedures, bulletins and departmental meetings for advanced products and/or loans with advanced features.Regular, consistent, and predictable attendance is an essential function of this job.SKILLSExcellent telephone communication skills.Strong problem solving skills required.Ability to multitask and follow assignments to completion with attention to detail and accuracy.Ability to work independently.Proficient personal computer skills utilizing Microsoft Office/Windows based applications.EDUCATION and/or EXPERIENCEHigh School diploma or equivalent.6 months previous mortgage industry experience.Experience with HELOC, ARM, Option ARM, Escrow and DSI servicing.Previous mortgage banking and/or customer service experience preferred.Previous call center experience preferred.Must be bilingual (Spanish/English) Requirements See job description.

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