Description |
Title: Customer Service Rep I-Part TIme Spanish Speaking Location: Utah-Lehi Other Locations: Summary Receives and responds, via telephone, various customer service requests, inquiries, and problems. May respond by referring cardholder to published materials and/or senior staff. Maintains accurate and complete records of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front-end programs related to the client. Responsibilities Under direct supervision, provides the highest level of customer service to cardholders and retail banking customers in a timely manner while maintaining the integrity of the client. Has the ability to handle calls that are basic and routine; refers more complex issues to senior staff. Develops a general understanding of systems and products. Primary function is to assist cardholders and retail banking customers with account requests, inquiries, and problems such as: account balances, fund availability, fund transfers, stop payment orders, account closings, authorizations, name and address updates, and other general account activity. Calls requiring additional assistance are directed to the appropriate area. (i.e. Chargeback and Account Research). Maintains acceptable levels of productivity, quality and adherence standards determined by the Call Center. Attends on-going training sessions to maintain the highest level of understanding of clients policies and procedures. Education/Experience High School diploma or equivalent and 0 to 2 years specialized training/related work experience. Appropriate TSYS experience is preferred. Behaviors Teamwork Cooperates in a team environment Demonstrates initiative Adaptability Portrays a positive attitude Flexible; adjusts to change Accepts supervision/guidance Complies with Company standards/policies/procedures Displays professionalism in both conduct and dress Communications Asks for help/seeks advice Listens well/utilizes information Quality minded Skills and Competencies Basic oral and written communication skills Basic PC skills Email System Pega Systems / TS Eclipse Telephone system Mainframe applications as required for the individual position Develops basic knowledge of TMS Basic customer service skills Basic research skills Basic problem resolution skills Develops basic industry knowledge Organization Attention to detail Manages time productively Working Conditions Normal Call Center 24/7/365 environment May be required to work overtime Decision Making Demonstrates effective problem solving skills Practices confidentiality
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Requirements |
See job description.
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