Inbound Bilingual Spanish/English Call Center Representative - West Palm Beach, Florida, United States
Job information
Posted by: EsoTV  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 254036185 / Latpro-2496128  Date posted: Jun-03-2013 State, Zip: Florida, 33422
Description We are looking for dependable Inbound Bilingual Spanish/English Call Center Representatives /Agents Number of openings: 20 Locations: West Palm Beach, FL The Call Center Representative/ Agent is responsible for answering a high volume of incoming calls, advising and processing of sales and data and assisting with the routing calls to their correct extensions. They may also make outbound call to assist in resolving customers questions and concerns. Major Accountabilities: Inbound/Outbound Calls Answer inbound calls, emails, and chat sessions Sell value added services Make outbound calls as necessary Efficiently gather customer information and transfer calls to correct extensions Proactively contact customers Communicate clearly and professionally both verbally and written Customer Service Resolve customer complaints, determining cause of problem and explaining best solution to ensure customer satisfaction Access and fulfill customer needs Demonstrate passion for excellence with respect to treating and caring for customers Ensure release of information is consistent with all privacy practices Documentation Maintains customer database information including personal and financial assistance and related data elements Job Requirements Education & Experience: Call centre experience is essential although full training is provided to enable you to deliver the service to a very high standard. Confident in your ability to advise and sell value added services An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures is required. Confident use of a keyboard is essential. Communication skills are essential. A good understanding of the way the company works. A willingness and ability to listen to and follow instructions. Good teamwork skills. The ability to remain patient at all times. The ability to work well under pressure. Bilingual English and Spanish is essential Job Snapshot Hours per week: 30 Job Type Call Center Education High School Experience At least 1 year Manages Others No Relocation No Required Travel Not Specified Requirements See job description.

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