Description |
Why Linium? At Linium we look beyond the resume and consider key qualities such as work style, ethics, leadership ability and character. We have over 25 years of successful recruiting experience, resulting in strong industry relationships and extensive knowledge of the market place. We are focused on meeting your individual career needs. We consistently identify top companies and job opportunities providing you with long-term value for your career. Job DetailsTitle: Bilingual Customer Service & Escalation RepresentativeFacts about the Role: We are currently seeking a Spanish speaking bilingual candidate for our client in Saratoga Springs, NY. This is a great full time, direct hire opportunity with a software development company! We are looking for a candidate to provide analysis and technical support for high-level technical issues. This person will be responsible for communicating software issues to the Technical Support team and customers. Responsibilities include: Troubleshoot, document, resolve, and/or manage resolution for all escalated Help Desk issues (tickets). Work with front-line Technical Support Representatives to provide high-level product knowledge and technical assistance by taking over escalated tickets, providing hands-on assistance and reporting resolution back to Technical Support team Provide software training Provide front-line Spanish and English-speaking Technical Support via e-mail, phone, remote assistance, and chat. Develop, prepare and revise Technical Support documentation for use by the Technical Support Team Work with the Quality Assurance Team to resolve issues that involve software defects and enhancements.Required Skills: Must be bilingual (Spanish and English) and have excellent communication in both languages Associate's Degree in related field; Bachelor's Degree in Computer Science preferred. Two to five years of experience in a technical support or related role.How to apply for this position:Please send your resume to Ashlie Ptak, Resource ManagerEmail: ashlie.ptak@linium.com Phone: 518-689-0707What to expect once you've applied:Once your resume has been received, The Linium team will review your credentials to match your qualifications against all of the open positions, including the one you applied for. If you are qualified for any of the current job openings, a member of the Linium team will contact you. Stay up to date with all of our job postings, tips, tricks and recruiter videos online:w.liniumstaffing.com - Look for our links to Facebook, Twitter and Linked on our home page!Linium is proud to be an equal opportunity employerWalk-ins are Always Welcome!
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