Description |
PATIENT
Patient Empowerment Advocate Bilingual Account Manager (Schaumburg)
WE FIGHT CANCER: CARE THAT NEVER QUITS
Cancer Treatment Centers of America (CTCA ) delivers an extraordinary patient experience we call Patient Empowered Care . We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day is purposeful. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.
A Culture Of Teamwork, Empowerment & Development
CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth it is a point of pride. Those are just a few of the ways we empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard .
Overview
The Patient Empowerment Advocate plays a crucial role as the first point-of-contact of CTCA, providing information and support as potential patients embark on their decision-making journey. This role delivers the CTCA standard of care while providing positive, compassionate service, offering the next steps for admittance to CTCA.
* Act as an initial point of contact to all inquiries, including patients, caregivers, and general questions. Learn to access all available resources provided by CTCA; develop an understanding of services, options and protocols.
* Provide the best solutions for the patient's specific needs and medical situation, follow our best practices to enhance the patient experience.
* Use active listening and rapport-building skills to gather information that will allow you to provide direction and meaningful hope.
* Record accurate contact notes in Hope Book (CRM system).
* Partner with Senior Patient Advocate to support the patient in coming to CTCA.
* Actively participate in all new and ongoing department initiatives while increasing productivity and delivering on established departmental goals.
Key Qualifications
* BA/BS in Business, Marketing, Sales, or Healthcare-related field required.
* Bilingual in English and Spanish
* 2+ years experience in Inside or Outside Sales, or Business Development.
* Achievement-oriented; must have proven success in meeting monthly performance metrics.
The Best Place to Work
We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness. CTCA Stakeholders form the team of experts who deliver evidence-based clinical therapies, supported by state-of-the art technology and whole person support, including nutrition, mind-body medicine and naturopathic medicine, among many others. We never stop fighting and we always care for each patient as a whole person.
Beyond The Resume, What We Look For
We select people with talent people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. We are fighters at heart and we look for people who delight serving patients. The power, determination and beauty of the human spirit will enrich and energize you. As a CTCA Stakeholder, you make the difference in the life of a patient.
Do you see yourself working with a passionate team in a dynamic, high growth environment?
Visit w.cancercenter.com/careers and begin the application process, today.
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See job description.
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